SAI NITHIN RAPOLU
Summary
QA Engineer with 3+ years of experience in testing, data analysis, and business requirement validation. Skilled in SQL, Excel, and Power BI with strong knowledge of Agile methodologies. Focused on delivering data-driven insights and transitioning into Business Analysis roles.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Senior QA Engineer
Fronesis Solutions
Hyderabad
07.2022 - 07.2025
- Automated test cases with industry-standard tools, improving testing efficiency and accuracy.
- Engaged in agile ceremonies to synchronize QA processes with development cycles, ensuring timely delivery.
- Participated in Agile Scrum meetings to plan sprints and review progress towards completion goals.
- Reviewed business requirements, technical specifications, and user documentation to develop comprehensive test scenarios.
Customer Support Specialist
NCO Europe
Preston
10.2021 - 03.2022
- Documented customer correspondence in CRM, tracking requests and solutions to enhance service response.
- Collaborated with sales and marketing to resolve complex customer issues, improving resolution speed and accuracy.
- Ensured customer satisfaction by utilizing effective communication and problem resolution techniques, fostering positive customer relationships.
Verification Analyst
TekFriday Processing Solution Pvt LTD
Hyderabad
07.2019 - 10.2019
- Reviewed verification documents for accuracy and compliance, ensuring alignment with company standards and minimizing errors.
- Ensured compliance with legal regulations during client verifications, maintaining integrity in the verification process.
- Evaluated customers' financial circumstances to assess creditworthiness, facilitating informed decision-making in accordance with established guidelines.
- Trained new staff on verification procedures and tools used in operations.
Education
Bachelor of Technology - Computer Science And Engineering
Guru Nanak Institute of Technical Campus
Hyderabad05-2019
Skills
- Quality assurance methodologies
- Test case design
- Automated testing
- Test automation frameworks
- Regression testing
- Defect tracking
- Jira proficiency
- Python programming
- Data visualization
- Statistical analysis
- Machine learning
- SQL databases
- Agile methodologies
- Customer relationship management
- Data validation and cleaning
- Data integration and analysis
- Database management and warehousing
- Power BI tools and Microsoft Excel
Certification
Data Analytics
Languages
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2
German
Elementary (A2)
A2
Timeline
Senior QA Engineer
Fronesis Solutions
07.2022 - 07.2025
Customer Support Specialist
NCO Europe
10.2021 - 03.2022
Verification Analyst
TekFriday Processing Solution Pvt LTD
07.2019 - 10.2019
Bachelor of Technology - Computer Science And Engineering
Guru Nanak Institute of Technical Campus