Summary
Overview
Work History
Education
Skills
Achievements
Certification
Languages
Timeline
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Saioop Naik

Saioop Naik

Expert Service Now Application
Bangalore

Summary

Enthusiastic Service Now Developer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of development task and delivery. Motivated to learn, grow and excel in the company.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Senior Expert - Service Now Applicaiton

Schneider Electric
Bangalore
10.2013 - Current
  • Design Platform upgrade, Patching, Cloning Process related to ServiceNow for Schneider Electric environment
  • Design delivery process for HRSM, ITSM Operations using Agile methodology
  • Designing and documenting ServiceNow Platform governance process
  • Working with customers to understand their business problems and suggest how ServiceNow OOTB features can solve the same
  • Comprehensive experience in developing custom code in ServiceNow following best practices (for e.g. Business Rules, Client scripts, Script Includes, UI Policies, Flows and Workflows etc)
  • Discovered root causes of problems and identified appropriate solutions.
  • Provide training on ServiceNow & related concepts to team members.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Participated in team-building activities to enhance working relationships.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Collaborated with team members to achieve target results.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked on many automations & integration like AD, Azure AD, Powershell automations, Sharepoint & Azure Automation Run Book.
  • Experience in creating reports and custom flow actions in flow designer.
  • Worked on customizations on Service Portal, also worked on complex Catalog items as part of ITSM & HRSD project implementation.
  • Working experience in CMDB integration with Axonius, Leap platform and logic monitor.
  • Worked on various POC within service now. Eg: MS Teams channel integration, Teams bot integration with VA. Yammer, lenovo warranty load etc.

Software Engineer

CGI
Bangalore
02.2011 - 10.2013
  • Technical skills on BMC Remedy ARS development, CMDB and ITSM.
  • Working experience on eBonding ticketing solutions with third party applications.
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Worked with development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Collaborated with clients to define solution requirements.
  • Updated old code bases to modern development standards, improving functionality.

Education

Bachelor of Engineering - Computer And Information Sciences

APS College of Engineering
Bangalore
06.2006 - 07.2010

Skills

Service Now

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Achievements

Awarded as high performer for the year 2021-22.

Awarded with 3 pat on the back awards.

Recognized by CTO for ITSM implementation project.

Received many appreciations from stakeholder.

Certification

Service now Administrator Certified

Languages

English, Hindi, Kannada, Marathi

Timeline

Senior Expert - Service Now Applicaiton

Schneider Electric
10.2013 - Current

Software Engineer

CGI
02.2011 - 10.2013

Bachelor of Engineering - Computer And Information Sciences

APS College of Engineering
06.2006 - 07.2010

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