Sai Padmavathi Puppala
Kanajiguda, Secunderabad
Summary
Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Talent Advisor
Randstad Offshore Services
Begumpet, Secunderabad
11.2024 - Current
- Conducted interviews to source and select potential candidates for open positions.
- Analyzed job requirements and prepared job postings for internal and external use.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Reviewed resumes and applications to determine eligibility for employment consideration.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
Quality Analyst
Accenture Solutions Private Limited
Hyderabad
08.2021 - 11.2024
- Regularly review and monitor customer interactions (calls, emails, chats) to ensure compliance with company standards and client requirements.
- Assess the quality of service delivered by agents based on predefined criteria, and provide feedback.
- Identify patterns or recurring issues in service delivery that affect quality and performance.
- Auditing 90+ interactions per week and handling agents from different LOBs.
- Create and present detailed reports on quality metrics, trends, and areas needing improvement to management and clients.
- Led the Quality Framework and coaching sessions for new employees to ensure smooth integration into the company culture and workflow.
- Utilized customer feedback to improve product offerings.
Education
MBA - HR
Jain University
Bangaluru11-2033
Bachelor of Commerce - Computers
Villa Marie College For Women
Somajiguda, Hyderabad11-2020
Intermediate - MEC
Sri Gayatri Junior College
West Marredpally, Secunderabad05-2017
Xth - Schooling
The Secunderabad Public School
West Marredpally, Secunderabad05-2015
Skills
- Talent acquisition
- Employee training
- Quality assurance
- Customer service
- Problem solving
- Effective communication
- Diversity and inclusion
- Professional telephone demeanor
- Dispute resolution
- Calm demeanor
- Customer relations
- Customer satisfaction measurement
- Multi-task management
- Quality control
- Building rapport
- Quality processes
- Quality improvement
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hobbies
- Making Boho Paintings
- Art and Craft
- Reading Novels and stories online
- Watching Webseries
- Decorating
Accomplishments
- Star of the Business (2)
- Encore Award (2)
Certification
- NCC 'A' Certificate Holder
- Certificate of Achievement - Graduation, Randstad
- ACQUA
- Feedback Fuels
Timeline
Talent Advisor
Randstad Offshore Services
11.2024 - Current
Quality Analyst
Accenture Solutions Private Limited
08.2021 - 11.2024
MBA - HR
Jain University
Bachelor of Commerce - Computers
Villa Marie College For Women
Intermediate - MEC
Sri Gayatri Junior College
Xth - Schooling
The Secunderabad Public School
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