SAI PHANI TEJA HARI
Hyderabad
Summary
Dedicated Payroll and HR Shared Services professional with over 9 years of experience in U.S. and Canadian payroll operations. Expertise in end-to-end payroll processing, time and attendance management, audits, and compliance. Skilled in SAP Payroll, SuccessFactors, Kronos, ADP Dayforce, ServiceNow, and advanced Excel reporting. Demonstrated ability in team leadership, SLA management, and process improvement to ensure accurate and compliant payroll services.
Overview
9
9
years of professional experience
Work History
Deputy Manager HR Ops
PEPSICO
Hyderabad
09.2022 - Current
- Managed team of six direct reportees, supporting U.S. payroll operations, audits, reporting, and day-to-day stakeholder coordination within HR shared services model to ensure efficient operations.
- Performed regular payroll audits and compliance checks for North American employees using SAP payroll reports, ensuring accuracy, adherence to controls, and timely issue resolution.
- Enhanced payroll workflows and internal controls by identifying gaps, implementing process changes, and developing training and reference materials for team members to improve operational effectiveness.
- Prepared monthly management reports and dashboards using Excel and Power BI to support leadership reviews, payroll governance, and operational decision-making.
- Handled stakeholder and management escalations, conducted root cause analysis (RCA), and provided clear status updates to HR leadership and senior management to facilitate informed decision-making.
Assistant Manager HR Ops
PEPSICO
Hyderabad
06.2020 - 09.2022
- Handled end-to-end HR and payroll transactions for U.S. and Canadian employees through SAP, SuccessFactors, IMS, and ServiceNow, ensuring accurate processing of pay changes, job/manager changes, position creation, and terminations.
- Managed employee pay queries, escalations, overpayments, and pay requests via ServiceNow, ensuring timely resolution and conducting detailed root cause analysis for continuous improvement.
- Performed payroll audits and compliance checks, including payslip validation, missing timecard audits, DTP, and process document approvals through ServiceNow Knowledge Management, ensuring data accuracy and control adherence.
- Processed weekly payroll and various payment types for North American employees using SAP, auditing work hours and timecards to ensure accuracy and compliance.
Senior Associate HR Ops
AMAZON
Hyderabad
08.2016 - 05.2020
- Led process improvements and team enablement by training new hires, conducting knowledge transfer sessions, developing ticket-aging mechanisms for backlog control, and creating Excel macros to automate daily audit and productivity reports, enhancing operational efficiency.
- Resolved employee timecard, punch correction, pay code, PTO/UTO, and attendance issues using Kronos (UKG) by validating associate records, accrual balances, and employee benefit policies.
- Drove SLA and service-level compliance by tracking daily and monthly productivity, managing backlogs through a trouble ticketing system, and ensuring the timely closure of payroll and timecard requests.
- Generated and analyzed accrual and time and attendance reports in Kronos, verified hours worked by employee class, calculated overtime, and created special pay cards for banked holidays, statutory pay, and guaranteed hours.
- Partnered with HR specialists and payroll teams to audit payment and timecard errors, address employee queries across North America and Canada, ensuring compliance with payroll policies and quality standards, thereby improving service delivery.
Education
MBA - Human Resources Management
Pannala Ram Reddy, Osmania University
HyderabadBachelor of Science - Commerce
Bhavan's Vivekananda, Osmania University
HyderabadSkills
- Leadership and team management
- Stakeholder engagement
- Project delivery and SLA adherence
- Conflict resolution and decision-making
- Training and coaching
Technical Skills
- Payroll Operations (US & Canada)
- HR Shared Services & Hire-to-Retire Processes
- Audit, Compliance & Risk Management
- Time & Attendance Processing
- Data Analysis & Management Reporting
- Process Improvement & Transition Management
Tools & Technologies
- SAP Payroll
- SuccessFactors (Employee Central)
- Kronos / UKG (Time & Attendance)
- ADP PayForce & ADP Dayforce
- ServiceNow (HR Case Management & Knowledge Management)
- IMS (Absence & Route Management)
- MyIDM (User Access Management)
- Microsoft Excel (Advanced Reporting, Dashboards, Macros)
- Power BI (Reporting & Data Visualization)
Accomplishments
Recognized as Best Performer – HR Operations by the Senior Vice President for consistent delivery and impact within payroll and HR Shared Services.
Awarded for Process Improvement Excellence for contributing high-impact process ideas and driving automation initiatives.
Received stakeholder recognition for successfully delivering payroll automation projects, including Holiday Pay and Canada NHO automation.
Trained 15 payroll associates on end-to-end payroll processes and provided 6 months of post-training mentorship to a team of 140 employees, improving accuracy and operational readiness.
Awarded for Process Improvement Excellence for contributing high-impact process ideas and driving automation initiatives.
Received stakeholder recognition for successfully delivering payroll automation projects, including Holiday Pay and Canada NHO automation.
Trained 15 payroll associates on end-to-end payroll processes and provided 6 months of post-training mentorship to a team of 140 employees, improving accuracy and operational readiness.
Transition Management
- Successfully transitioned 12 payroll and HR processes from Global (US) operations to the local sector, managing knowledge transfer, stabilization, and handover
- Successfully transitioned 4 payroll and HR processes from local operations to the global (Mexico) sector, supporting cross-regional alignment and process standardization
Languages
- English
- Telugu
- Hindi
Timeline
Deputy Manager HR Ops
PEPSICO
09.2022 - Current
Assistant Manager HR Ops
PEPSICO
06.2020 - 09.2022
Senior Associate HR Ops
AMAZON
08.2016 - 05.2020
MBA - Human Resources Management
Pannala Ram Reddy, Osmania University
Bachelor of Science - Commerce
Bhavan's Vivekananda, Osmania University