Sai Prabha Mohanty
Product Manager
Bengaluru,KA
Summary
Experienced Product Manager with a Certified Scrum Master certification and a track record of successfully delivering innovative products. Seeking a challenging role to apply my product management expertise and Agile skills to drive the development of market leading products.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Manager
Citi Bank
Pune
11.2020 - Current
- Led a team of 8 product engineers to successful development and launch of cloud-based enterprise content management platforms resulting in revenue growth and customer satisfaction.
- Collaborated closely with cross functional teams, including design, engineering an support to define product vision, strategy and roadmaps.
- Conducted in-depth market research, customer interview and competitive analysis to identify market opportunities and drive product differentiation.
- Defined and prioritized product features and enhancements based on user feedbacks, market trend and business objectives.
- Worked with change management team to implement changes to the ECM platform whenever required.
- Oversaw the entire product lifecycle, including concept development, requirements gathering, design, development, testing and release.
- Managed product budget and optimized resource allocation to ensure cost effective development.
- Acted as scrum master for development team, facilitating daily scrum meetings and sprints planning sessions to improve team collaboration and productivity.
- Knowledge on implementing CyberArk with ECM product for database password management.
- Worked with technical teams on setting up lab environments for POC of newer versions of the products.
- Conduct performance reviews and provide coaching and feedback to team members.
- Used JIRA and Confluence to identify and track trends, patterns, and recurring issues for continuous process improvement.
- Maintained accurate records and documentation in JIRA to ensure compliance with audit requirements
- When required, collaborated with Infra Team and Third-Party Vendors (OpenText, Redhat, Oracle) while technical team works on resolving issues.
- Leading Daily, Weekly and Monthly product development meetings with technical team, stakeholders, end users and scrum master.
- Fostered a culture of innovation, collaboration and continuous improvement within the product team.
- Championed a customer centric approach, leading to a 100% improvement in customer retention and satisfaction.
Product Specialist
Opentext
Bangalore
12.2015 - 10.2020
- Worked closely with the 500+ fortune customer’s for any issues on the prescribed product line(s) that require troubleshooting or problem isolation or resolution
- Extensively worked on installation,upgrade,migration of Documentum Content Server on HA, load balancing, cloning and VM environments
- Hands in experience in DQL and API
- Expertise in replication and resolution of complex issues/escalations raised by customers
- Have a deep understanding of Product Lifecycle - New and upcoming features, Versions, Defects, Patches
- Involved in Documentum Lifescience (LS) and Q&M application installation and upgrade
- Installed Documentum D2 client and config on customer's On-Demand environments
- Worked on applying patches and hotfixes on customers environment
- Collaborating with senior technical resources, account executives, support renewal representatives for assigned customers
- Conducting regular conference calls (or other regular communications mutually agreed to) to lead, discuss, and review open issues or other activities related to support for assigned customers
- Conducting business reviews with customers at agreed upon intervals (monthly, quarterly, etc.) to discuss upcoming product release review support activity and tools and other matters related to support
- Sai Prabha Mohanty mohanty.saiprabha@gmail.com +91- 8151050001
- Pune, Maharastra upcoming product release, review support activity and tools, and other matters related to support
- Experienced in Requirement Gathering, Product Installation and Application Maintenance through Change
- Requests
- Working directly with OpenText engineering and product management to report product defects and assist with highly escalated customer issues
- Worked as Subject Matter Expert for helping Team to resolve the issues in timely and efficient manner resulting in reduction of backlog tickets
- Direct interaction with customers or key users for product issues, configurations, implementation, upgrade and migration
- Worked with engineering team to explain end users reported product bugs/limitations and discuss solution
- Applied Patches and hot-fixes on customers dev/uat/prod environment if required
- Worked on designing architecture of Documentum server and applications as per customer's requirement.
Education
BTech - Electronics and Telecommunication
Krupajal Engineering College
Skills
Excellent leadership and team management skillsundefined
Certification
Certified Scrum Master
Timeline
Certified Scrum Master
08-2023
Product Manager
Citi Bank
11.2020 - Current
Product Specialist
Opentext
12.2015 - 10.2020
BTech - Electronics and Telecommunication
Krupajal Engineering College
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