Sai Prabha Mohanty
Product Manager
Bengaluru,KA
Summary
Experienced Product Manager with a Certified Scrum Master certification and a track record of successfully delivering innovative products. Seeking a challenging role to apply my product management expertise and Agile skills to drive the development of market leading products.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Manager
Citi Bank
Pune
11.2020 - Current
- Led a team of 8 product engineers to successful development and launch of cloud-based enterprise content management platforms resulting in revenue growth and customer satisfaction.
- Collaborated closely with cross functional teams, including design, engineering an support to define product vision, strategy and roadmaps.
- Conducted in-depth market research, customer interview and competitive analysis to identify market opportunities and drive product differentiation.
- Defined and prioritized product features and enhancements based on user feedbacks, market trend and business objectives.
- Worked with change management team to implement changes to the ECM platform whenever required.
- Oversaw the entire product lifecycle, including concept development, requirements gathering, design, development, testing and release.
- Managed product budget and optimized resource allocation to ensure cost effective development.
- Acted as scrum master for development team, facilitating daily scrum meetings and sprints planning sessions to improve team collaboration and productivity.
- Knowledge on implementing CyberArk with ECM product for database password management.
- Worked with technical teams on setting up lab environments for POC of newer versions of the products.
- Conduct performance reviews and provide coaching and feedback to team members.
- Used JIRA and Confluence to identify and track trends, patterns, and recurring issues for continuous process improvement.
- Maintained accurate records and documentation in JIRA to ensure compliance with audit requirements
- When required, collaborated with Infra Team and Third-Party Vendors (OpenText, Redhat, Oracle) while technical team works on resolving issues.
- Leading Daily, Weekly and Monthly product development meetings with technical team, stakeholders, end users and scrum master.
- Fostered a culture of innovation, collaboration and continuous improvement within the product team.
- Championed a customer centric approach, leading to a 100% improvement in customer retention and satisfaction.
Product Specialist
Opentext
Bangalore
12.2015 - 10.2020
- Worked closely with the 500+ fortune customer’s for any issues on the prescribed product line(s) that require troubleshooting or problem isolation or resolution
- Extensively worked on installation,upgrade,migration of Documentum Content Server on HA, load balancing, cloning and VM environments
- Hands in experience in DQL and API
- Expertise in replication and resolution of complex issues/escalations raised by customers
- Have a deep understanding of Product Lifecycle - New and upcoming features, Versions, Defects, Patches
- Involved in Documentum Lifescience (LS) and Q&M application installation and upgrade
- Installed Documentum D2 client and config on customer's On-Demand environments
- Worked on applying patches and hotfixes on customers environment
- Collaborating with senior technical resources, account executives, support renewal representatives for assigned customers
- Conducting regular conference calls (or other regular communications mutually agreed to) to lead, discuss, and review open issues or other activities related to support for assigned customers
- Conducting business reviews with customers at agreed upon intervals (monthly, quarterly, etc.) to discuss upcoming product release review support activity and tools and other matters related to support
- Sai Prabha Mohanty mohanty.saiprabha@gmail.com +91- 8151050001
- Pune, Maharastra upcoming product release, review support activity and tools, and other matters related to support
- Experienced in Requirement Gathering, Product Installation and Application Maintenance through Change
- Requests
- Working directly with OpenText engineering and product management to report product defects and assist with highly escalated customer issues
- Worked as Subject Matter Expert for helping Team to resolve the issues in timely and efficient manner resulting in reduction of backlog tickets
- Direct interaction with customers or key users for product issues, configurations, implementation, upgrade and migration
- Worked with engineering team to explain end users reported product bugs/limitations and discuss solution
- Applied Patches and hot-fixes on customers dev/uat/prod environment if required
- Worked on designing architecture of Documentum server and applications as per customer's requirement.
Education
BTech - Electronics and Telecommunication
Krupajal Engineering College
Skills
Excellent leadership and team management skillsStrong analytical and problem-solving abilitiesExcellent communication and interpersonal skills
Comfortable working in a fast-paced and dynamic 24*7 environment
Worked on SCRUM principles to deliver multiple projects on time and priorityMicrosoft Office and various customer support tools such as Jira, ServiceNow, Service360, ITSM, Salesforce
Stakeholder Communication
Product Roadmapping
Expert in enterprise content management Product
CSM certified professional Product Manager
Deep understanding of operating system Linux OS and Windows
Research and trend analysis
Certification
Certified Scrum Master
Timeline
Certified Scrum Master
08-2023
Product Manager
Citi Bank
11.2020 - Current
Product Specialist
Opentext
12.2015 - 10.2020
BTech - Electronics and Telecommunication
Krupajal Engineering College