Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sai Prasad Gilla

Hyderabad

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

RPA Developer

Finastra
Toronto
01.2023 - 06.2023
  • Performed post-deployment maintenance activities such as debugging and troubleshooting errors.
  • Created and maintained automation processes for large-scale projects.
  • Provided technical support to end users regarding the usage of robots after their deployment.
  • Designed, tested, and deployed robotic process automation applications.
  • Developed and implemented RPA solutions to improve operational efficiency.
  • Collaborated with stakeholders to define requirements and develop effective solutions.
  • Identified areas of improvement in existing processes and implemented solutions accordingly.
  • Ensured compliance with organizational policies while developing RPA solutions.
  • Analyzed existing systems, identified areas of improvement, and automated manual tasks.
  • Assessed potential use cases for RPA implementation within an organization.
  • Optimized existing robotic processes in order to improve productivity and reduce costs.
  • Monitored the performance of RPA bots and resolved any issues quickly.

Assistant Restaurant Operations Manager

Pizzaiolo Gourmet Pizza
Toronto
06.2019 - 10.2022
  • Maintained accurate financial records such as invoices, payments, payroll.
  • Coordinated with suppliers to ensure timely delivery of food items and other supplies.
  • Analyzed sales data to identify trends and develop strategies for increasing revenue.
  • Conducted monthly meetings with Store Managers at different locations to discuss updates on Promotion's and procedures.
  • Ensured compliance with all health and safety regulations in accordance with "City of Toronto" laws.
  • Oversaw the preparation of menus, recipes and pricing plans according to "Product Release" budget guidelines.
  • Created promotional campaigns to attract new customers and boost Brand recognition and overall Sales.
  • Established quality control standards for all products served at the overall Store Locations.
  • Evaluated Store performance regularly through observation and feedback sessions.
  • Resolved customer complaints promptly and courteously in order to ensure Brand satisfaction.
  • Developed strong relationships with vendors to secure competitive prices on ingredients.

Client Relationship Associate

Defender Security Group
Toronto
06.2017 - 04.2019
  • Advised management on strategies to improve overall Client experience.
  • Developed and maintained positive relationships with clients through regular communication.
  • Organized client data into an easily accessible database system.
  • Collaborated with On-Site teams across the City to ensure Client satisfaction.
  • Generated reports on Client service metrics such as response time, resolution rate.
  • Responded to client inquiries in a timely manner via phone, email, or chat.
  • Actively participated in cross-functional meetings related to improving Client relations.
  • Conducted training sessions for new employees on Company Security measures and regulation procedures.

Insurance Verification Associate

Hiduja Global Services
Hyderabad
05.2016 - 04.2017
  • Maintained accurate documentation on all pre-authorization requests, denials and appeals.
  • Assisted in resolving claim issues related to billing and reimbursement inquiries.
  • Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
  • Participated in training sessions on new software programs used for verification purposes.
  • Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
  • Updated patient and insurance data and input changes into company computer system.

Promotions Coordinator

Right Way Events
Hyderabad
08.2013 - 04.2016
  • Managed budgets related to promotion projects.
  • Conducted market research to identify potential target audiences for campaigns.
  • Planned and coordinated promotional events and activities.
  • Developed creative ideas for product launches and special offers.
  • Coordinated with vendors to ensure timely delivery of promotional materials.
  • Created a social media strategy to increase brand awareness on various platforms.
  • Negotiated contracts with vendors and suppliers related to promotional activities.
  • Analyzed customer feedback to identify areas of improvement for upcoming promotions.
  • Provided event planning for trade shows and vendor fairs to improve brand recognition.

Education

MBA - Supply Chain Management

Lambton College
Toronto, Canada
12-2019

BBA - Marketing

Indian Institute Of Management And Commerce
Hyderabad, TG
04-2016

Skills

  • API Development
  • Continuous deployment
  • Version control system
  • Quality Assurance Testing
  • Client Retention Strategies
  • Relationship building and management
  • Client Needs Assessment
  • Incidents management
  • Business Development
  • Organizational Management
  • Vendor Sourcing
  • Client Relationship Development

Timeline

RPA Developer

Finastra
01.2023 - 06.2023

Assistant Restaurant Operations Manager

Pizzaiolo Gourmet Pizza
06.2019 - 10.2022

Client Relationship Associate

Defender Security Group
06.2017 - 04.2019

Insurance Verification Associate

Hiduja Global Services
05.2016 - 04.2017

Promotions Coordinator

Right Way Events
08.2013 - 04.2016

MBA - Supply Chain Management

Lambton College

BBA - Marketing

Indian Institute Of Management And Commerce

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Sai Prasad Gilla