Summary
Overview
Work History
Education
Skills
Software
Languages
HOBBIES
Timeline
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DHANUSH Murugan

Freight forwarding
Chennai

Summary

Accomplished Export Documentation Executive with a proven track record at ORANGE OFFICE TECHNOLOGIES PVT LTD, enhancing operational efficiency by reducing export documentation errors. Skilled in Incoterms and fostering teamwork, I've significantly improved client satisfaction and compliance with international shipping regulations. Expert in streamlining processes for both LCL groupage and FCL shipments, demonstrating a continuous improvement mindset and strong organizational abilities.

Overview

8
8
years of professional experience

Work History

Export Documentation Executive

ORANGE OFFICE TECHNOLOGIES PVT LTD
05.2023 - 09.2024
  • Working in USA Process for GGL USA PVT LTD
  • Oversaw the ocean export documentation process for both LCL groupage and FCL shipments, ensuring compliance with AES filing, FMC filing, and SI submissions to the liner.
  • Managed Verified Gross Mass (VGM) submissions to the liner company, ensuring compliance with international regulations.
  • Reduced errors in export documentation by thoroughly reviewing and verifying the accuracy of all information provided, enhancing overall operational efficiency.
  • Handled the receipt of bills of lading and authorized system releases, ensuring timely and accurate shipment processing.
  • Supported the customer services team in addressing inquiries and resolving issues to enhance client satisfaction.
  • Collaborated with the invoice team to facilitate carrier and trucking payments, ensuring timely processing and accuracy.
  • Provided pre-alerts to destination agents post-vessel sailing, including the Express BL, invoice, and final SWB for smooth delivery.

Senior Executive

CMA CGM
11.2016 - 01.2022
  • Creating draft and rates invoice for US customers.
  • Apply rate based on service contract and special quote.
  • Contacting the regional office in case of any missing information or queries.
  • Releasing OBL and SWB to customers.
  • Maintaining letter of credit documents for specific customers.
  • Allocate work to co-workers based on operational report.
  • Compile and report agreed weekly/monthly performance metrics, and highlight issues on an ongoing basis.
  • Trained new and existing employees, developed and improved the department's orientation process.
  • Prepare bill of lading as per vessel/voyage with a high focus on quality and accuracy of documents issued.
  • Providing issue resolution to both internal and external customers on a daily basis. Assisting with bill of lading.
  • Keep track of queries raised by users to the regional office and work on resolving those queries within the TAT basis.
  • Conduct internal audit, report any discrepancies found.
  • Prepare materials for meetings and provide post-meeting follow-up notes.
  • Preparation of various official reports and update the documents in MS Office within given timeline.
  • Exceptional attention to requirements and figuring out the development process, and preparing the knowledge documents as in-depth details.
  • Providing a good service to all customers by resolving their queries and Requests.

Education

BBA -

Sindhi College of Arts And Science
CHENNAI
04.2001 -

Skills

    Teamwork and Cooperation

    Strong Organizational Abilities

    Incoterms Familiarity

    Continuous Improvement Mindset

Software

SHIPSOFT

Languages

Tamil
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

HOBBIES

Travel, Cricket,  Gaming

Timeline

Export Documentation Executive

ORANGE OFFICE TECHNOLOGIES PVT LTD
05.2023 - 09.2024

Senior Executive

CMA CGM
11.2016 - 01.2022

BBA -

Sindhi College of Arts And Science
04.2001 -

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DHANUSH MuruganFreight forwarding