Saiqa Ali
28 LYNE WAY HEMEL HEMPSTEAD
Summary
Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director
FLYCHEAPESTONLINE LIMITED
24 Market Square Marlowes, Hemel Hempstead
03.2019 - Current
- Led strategic initiatives to enhance customer engagement and satisfaction.
- Developed and implemented operational strategies for service efficiency.
- Oversaw team performance, ensuring alignment with company goals.
- Collaborated with cross-functional teams to drive project success.
- Managed budgets and resource allocation for various projects.
- Facilitated training sessions to improve staff capabilities and knowledge.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Developed policies and procedures to ensure compliance with corporate standards.
- Identified opportunities for improvement in operational performance metrics.
- Negotiated agreements with external partners such as contractors or consultants.
- Managed budgeting and financial planning processes for the organization.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Partnered with staff to create professional development plans to support personal and business growth.
- Directed operations to improve efficiency and increase profit margins.
- Negotiated high-value contracts with vendors and partners to optimize resource allocation.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Led cross-functional teams in the development of innovative solutions to complex problems.
Director
THE TRAVEL MAKERS UK LTD
England
06.2016 - Current
- Collaborated with senior leadership to set long-term objectives for the company.
- Developed policies and procedures to ensure compliance with corporate standards.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Identified opportunities for improvement in operational performance metrics.
- Led change management efforts to adapt to market shifts and organizational needs.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Monitored industry trends to identify opportunities for expansion and innovation.
- Managed crisis situations to minimize impact on operations and reputation.
- Coordinated with regulatory bodies to ensure compliance with laws and standards.
- Developed and executed marketing strategies to increase brand awareness and market share.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
Education
Bachelor of Arts - Arts Education
Bachelor in Arts
09-1998
Skills
Core skills and expertise
✈️ Travel Industry
Airline Ticketing (Domestic/International) Amadeus Sabre Galileo, OTA operations, B2B/B2C contracts, tour and hotel consolidation, visa and immigration support
📈 Business Strategy & Ops
Strategic Planning Market Expansion Partnerships Crisis/Risk Management Budgeting & P&L Oversight Regulatory Compliance (IATA, PCI DSS, GDPR)
🤝 Customer Experience & Disputes
Chargeback Handling (Visa/MC/Amex) Customer Retention Refund Escalations SOP Creation 24/7 Support Models
💼 Leadership & Teams
Cross-functional Leadership Remote Team Building Talent Hiring & Training Performance Management Staff Development
💡 Technology & Tools
CRM & Booking Engines Stripe, Square, NMI Chargeback Tools (Verifi, Ethoca) Google Workspace Excel Slack Zoom
🌍 Marketing & Growth
Google & Meta Ads SEO/Content Strategy E-commerce Integration Referral & Affiliate Programs PR & Online Reputation
🛡 Compliance & Risk
PCI DSS & Fraud Prevention KYC & Payment Verification Vendor Risk Review Consumer Rights Awareness
Affiliations
- Aviation and global travel – passionate about exploring new cultures, trends in air travel, and airport operations
- Professional development – active participant in IATA webinars, PCI DSS, and chargeback dispute workshops
- Reading – business biographies, travel, technology trends, and global economics
- Wellness & Mindfulness – Practicing yoga and maintaining work-life balance while leading remote teams
- Volunteering – supporter of digital literacy programs and youth career mentoring initiatives
Languages
English
First Language
English
Proficient (C2)
C2
Accomplishments
- 100K+ Successful Ticket Bookings (Since 2018)
Led the operations team to cross the milestone of 100,000+ domestic and international airline tickets with
Certification
- CI DSS Certification Completion (2022)
Successfully led the organization through Payment Card Industry Data Security Standard (PCI DSS) compliance, reducing fraud risk by 80%.
Timeline
Director
FLYCHEAPESTONLINE LIMITED
03.2019 - Current
Director
THE TRAVEL MAKERS UK LTD
06.2016 - Current
Bachelor of Arts - Arts Education
Bachelor in Arts
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