SAI R KRISHNA
Operations & Project Manager
New Delhi
Summary
Acknowledged for strengthening companies to lead in competitive situations with exposure across various business domains. Specialization in Project Management, Business Consolidation and Operation Management to drive performance and customer experience with organizations of high repute
Overview
12
12
years of professional experience
3
3
Languages
Work History
Career Break
Self-Care and Family Support
Ghaziabad
06.2022 - 07.2023
- During this time, I took a deliberate break from my professional pursuits to address a series of unexpected and important life events. These challenges included significant health issues affecting both myself and my mother, which required my complete attention towards her care and well-being.
- In addition, I faced a major setback in losing our family home due to circumstances beyond our control. This significant change led to us selling the property and moving to a rented place. This transition was a big adjustment for me personally.
- Throughout these complex challenges, I focused on helping my mother and managing my own recovery. Despite these tough circumstances, I saw an opportunity to improve myself and I successfully achieved Lean Six Sigma Green Belt certification, which enhanced my skills in making processes better and solving problems more effectively.
- Given the improved situation, I am now enthusiastic and well-prepared to re-enter my career with a renewed sense of purpose and dedication.
Manager
BMTG Advisors Pvt Ltd
Gurgaon
01.2022 - 05.2022
- Directed a team of 45 FTEs and 3 Deputy Managers (POD Managers) using project & operations management approaches to drive growth and operational excellence
- Handled and delivered daily system support to in-house agents and POD managers, effectively addressing system and process-related challenges
- Guided, coached, and led POD managers and their teams, emphasizing productivity enhancement, operational refinement, and comprehensive support.
Manager
Haldiram Marketing Pvt. Ltd
New Delhi
04.2018 - 04.2020
- Project Leadership: Led expansion project for the country's largest FMCG brand into the Travel & Hospitality venture, achieving 100% revenue growth in the 2nd FY. Orchestrated the launch of the "Travhos Experiences" brand, integrating diverse offerings and crafting a comprehensive strategy
- Project Planning and Execution: Employed advanced methodologies for meticulous planning, coordination, and execution. Ensured resource alignment, reducing project timeline by 15%
- Cross-Functional Collaboration: Collaborated with cross-functional teams, aligning stakeholders and maintaining cohesive approach, resulting in 95% on-time deliverables
- Risk Management and Adaptability: Managed and mitigated project risks, adapting to unforeseen circumstances while maintaining 90% project alignment
- Stakeholder Management and Communication: Engaged stakeholders through weekly status updates, enhancing transparency and collaboration
- Documentation and Reporting: Maintained 100% accurate project records, delivering insightful reports for informed decision-making
- Project Closure and Evaluation: Successfully closed project, achieving 95% of established objectives and identifying key improvement areas
Senior Manager
Essel Business Excellence Service Ltd.
Noida
09.2016 - 03.2018
- Oversaw Comprehensive Travel & Expense Program: Managed end-to-end Travel & Expense Program for Essel Group's 28 companies and a workforce of 10k, achieving reduction in travel-related costs through strategic optimization
- Strategically Directed Operations: Efficiently onboarded group companies to EBEX shared service model, leading to a seamless transition and 20% faster processing times for expense claims
- Transformational Solutions for Travel & Hospitality: Pioneered digital transformation strategies, resulting in a 15% increase in customer satisfaction scores and 25% reduction in operational errors within the Travel & Hospitality vertical
- Budgeting and Cost Optimization: Spearheaded budgeting and cost control initiatives, driving reduction in travel expenses and implementing cost-saving strategies that resulted in annual savings of $750,000
- Consolidation for Group Benefits: Successfully consolidated operations, delivering substantial benefits and cost optimization that led to 20% improvement in negotiation leverage for future deals due to higher transaction volumes
Manager
BCD Travel
New Delhi
01.2015 - 08.2016
- Successfully managed a prominent global client, overseeing service delivery operations across 14 countries in the APAC region
- Acted as the Technology Manager; leading technological induction, maintenance, and facilitating the adoption of advanced digital tools, such as Online Booking Tool (OBT), to enhance operational efficiency and client experience
- Collaborated closely with the Innovation teams at SAP Concur and AeTM (Online Booking Tools) to explore and implement cutting-edge technologies, enhancing both Customer Experience and Business Operations
- Engaged with account management, operations, and cross-functional teams to strategize optimal client servicing and cost optimization initiatives.
Asst. Manager
Dnata, Emirates Group
Noid
08.2014 - 12.2014
- Played a key role in the Business Systems Group, leading project management and business analysis activities
- Led testing, procurement, and seamless implementation of critical processes and tools, including Concur, KDS, and GDS (Sabre & Galileo), enhancing operational efficiency
- Demonstrated adaptability and proficiency in handling complex processes while collaborating with cross-functional teams
Manager
EXL Services India Pvt. Ltd
Gurgaon
10.2009 - 07.2014
- Led High-Performance Team: Managed 10-15 Product Analysts, ensuring seamless American Express Business Travel implementation across North America & APAC
- Strategic Technical Deployment: Oversaw end-to-end deployment for Middle Market & Large market clients, optimizing operations and client satisfaction
- Rapid Account Implementation: Achieved a significant 50% reduction in New Account Implementation workdays, expediting corporate account trading
- Process Re-engineering & Automation: Spearheaded process re-engineering, migrated to QTP automation, and streamlined sub-process/platform shifts, resulting in a notable 25% increase in efficiency and operational excellence
- Cross-Functional Collaboration: Orchestrated cross-functional collaboration with American Express teams, leading to an impressive enhancement in service delivery, impeccably smooth operations, and elevated client satisfaction
Travel Consultant
Intelenet Global Services
New Delhi
12.2007 - 10.2009
- Excelled as a Supervisor at Ebookers.com, a prominent European OTA, leading customer service and retention efforts
- Provided comprehensive end-to-end travel solutions, addressing inquiries and facilitating bookings, including re-scheduling, leveraging both online tools and legacy platforms like GDS systems
- Consistently recognized as a top performer, earning the prestigious Quality Gem Award for five consecutive months, within a team of 110 members, for exceptional contributions.
Education
Certified Lean Six Sigma Green Belt -
Anexas Consultancy SE Pvt Ltd
Bangalore 07.2022 - 08.2022
Certified ITIL v3 Foundation -
TUV
Online 04.2012 - 04.2013
B.Com -
SOL, Delhi University
New Delhi 06.2003 - 07.2007
Skills
Project planning and development
undefinedAccomplishments
→ Achievement-driven professional with rich & qualitative experience of over 12 years in Travel Technology, Leisure & Corporate Travel Management, SaaS (T&E), BPO, KPO & ITES Industries
→ Specialization in Project Management, Business Consolidation and Operation Management to drive performance and customer experience with organizations of high repute
→ Led Shared Services solutions & proposals centre of excellence for strategic pursuits within Travel & Hospitality Business unit
→ Provided solutions for the Travel & Hospitality vertical through digital transformation strategies in the areas of customer experience & operations
→ Expertise in e2e mapping of businesses workflows, ERP Implementation / Solution Consulting and Service Delivery along with focus on Client Management
→ Achieved continuous process improvement through impactful initiatives:
- Reduced New Account Implementation & Deployment timeline by 50%, facilitating quicker account trading
- Implemented automated vendor billing process, resulting in an annual net savings of 2 million
- Decreased service fees through comprehensive contract analysis, leading to a recurring annual net savings of 0.5 million
- Successfully recovered a loss of 2.5 million attributed to system and process gaps
Timeline
Certified Lean Six Sigma Green Belt -
Anexas Consultancy SE Pvt Ltd
07.2022 - 08.2022
Career Break
Self-Care and Family Support
06.2022 - 07.2023
Manager
BMTG Advisors Pvt Ltd
01.2022 - 05.2022
Manager
Haldiram Marketing Pvt. Ltd
04.2018 - 04.2020
Senior Manager
Essel Business Excellence Service Ltd.
09.2016 - 03.2018
Manager
BCD Travel
01.2015 - 08.2016
Asst. Manager
Dnata, Emirates Group
08.2014 - 12.2014
Certified ITIL v3 Foundation -
TUV
04.2012 - 04.2013
Manager
EXL Services India Pvt. Ltd
10.2009 - 07.2014
Travel Consultant
Intelenet Global Services
12.2007 - 10.2009
B.Com -
SOL, Delhi University
06.2003 - 07.2007
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