Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saira Fatima

Bengaluru,KA

Summary

Highly experienced professional with 8 years of expertise in Quality Assurance, Access Administration, Travel & Expense- Audit and Invoicing. Eager to embrace a challenging career with an organization that fosters ample opportunities for growth and development. Seeking a secure and dynamic industry that values resourcefulness, innovation, and adaptability, while providing opportunities for continuous professional advancement. Committed to contributing my skills and dedication to drive success and excellence within the organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Subject Matter Expert (Senior Specialist)

HCL Technologies
06.2021 - Current
  • Set up and maintain user profiles and workflows to ensure the access is consistent with the job assignments and DOAG
  • Experience in using ITSM tools in responding to the incidents and service requests
  • Executing bulk restricted party screening for Accounts and opportunities in AEB application
  • Audit on different user's access management (SAP, CRM, Share point) to maintain appropriate access
  • Creating, verifying and maintaining “Control Reports” and “Fire call Id's” as per the business requirements
  • Actively monitor and support SOD conflicts, workflow, control reports across supported systems
  • Extracting weekly workflow error report in order to identify the root cause for the workflow error
  • Support permission accesses for shared mailboxes, Share point and LAN groups
  • Managing Mobil Performance Application by providing access to authorized third party distributors
  • Grant access to internal employees and third party users to ERP and non ERP tools like SAP,CRM, Salesforce, LAN, Share point, Webber and so on
  • Resolve issues/queries related to applications like SAP, CRM.

Systems Assurance Specialist

ExxonMobil
08.2019 - 05.2021
  • Executing bulk restricted party screening for Accounts and opportunities in AEB application (RPS – Restricted Party Screening) as a part of Salesforce activity
  • Ability to determine customer needs and provide appropriate solutions
  • Creation and updates related to Accounts, opportunities, leads, Mobil serve plan, account team members and contacts in Salesforce
  • Audit on different user’s access management (SAP – Systems Applications and Products in Data Processing, CRM – Customer Relationship Management, SharePoint) to maintain appropriate access
  • Extracting weekly workflow error report in order to identify the root cause for the workflow error
  • Support permission accesses for shared mailboxes, Share point and LAN groups.
  • Managing Mobil Performance Application by providing access to authorized third party distributors.
  • Grant access to internal employees and third party users to ERP and non ERP tools like SAP, CRM, Salesforce, LAN, Share point, Web bar and so on
  • Resolve issues/queries related to applications like SAP, CRM etc
  • Actively participate in Audit, UIA and cleanup activities.
  • Ability to approach problems logically and rationally and also maintain composure in highly escalated solutions

Associate Consultant

SAP CONCUR
06.2017 - 08.2019
  • Verifying and Auditing the Travel Expenses Reports of clients.
  • Provide first level assessment of receipts and expense reports in compliance to client's subscription policies and procedures.
  • Validate VAT receipts- EMEA Vat and Australia Vat.
  • Responsible for processing invoices in Internal Concur Tool.
  • Focuses on the following Global Audit Queues: Expense IT, Receipts Audit Clients and General Audit Clients.
  • Validating and Escalating Report related issues with the End User to get it corrected and re-submit.
  • Following the Missing Receipt guidelines and align that with client’s company policies and helping them to get the report re-submit.
  • Plan and priorities daily activities to meet individual target as directed by the manager.
  • Operate in accordance with the on-boarding processes and Standard Operation Procedures (SOP).
  • Achieving Daily and Monthly Targets, keeping the Quality.
  • Reporting to manager for the policy changes, errors and work bench related issues.

Education

B.Com - Finance

St. Anne’s First Grade College
Bengaluru
01-2017

Skills

  • SAP
  • Oracle Management
  • ServiceNow
  • Salesforce
  • Siebel CRM
  • SharePoint
  • AEB application
  • Data loader
  • Workbench
  • Contract & Project Management
  • MS Office, Excel, PowerPoint

Certification

  • Six Sigma Foundations
  • Diploma in Accounts Management, Inventory & Tax-VAT with Tally.ERP9.
  • 100 hours to Financial Markets by Global Talent Track (GTT)

Timeline

Subject Matter Expert (Senior Specialist)

HCL Technologies
06.2021 - Current

Systems Assurance Specialist

ExxonMobil
08.2019 - 05.2021

Associate Consultant

SAP CONCUR
06.2017 - 08.2019

B.Com - Finance

St. Anne’s First Grade College

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Saira Fatima