Saira Sayyed

• Trained new hires, and cross skilled training resulting in stronger staff development and increased productivity.
• Analyzed and evaluated training effectiveness and program outcomes.
• Facilitated virtual, in-person and blended learning sessions.
• Identifying the route cause for trending errors on floor by analysing error Data
• Created activity based refresher to fill knowledge gap

Criminal Background ground verification specialist where we confirm criminal history of an individual.

We used to verify business documents, such as tax document, payroll, utility bill and business documents as a proof of operating business

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
• Resolved customer billing errors by researching issues in system, asking open-ended questions
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.