Jira
Sairaj Saji
Mumbai
Summary
Enthusiastic Business Analyst with experience in the consumer goods industry. Proficient in Salesforce technology and well-versed in gathering, documenting, and managing business and functional requirements. Successfully transitioned from the banking domain, showcasing adaptability and a continuous learning mindset. Renowned for problem-solving capabilities, enhancing customer satisfaction.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Functional Lead (Business Analyst)
Accenture
06.2021 - Current
- Conducted stakeholder interviews, workshops to gather, analyze, and document business requirements.
- Analyzed existing systems and processes to identify areas for improvement and develop detailed functional specifications for system enhancements in Salesforce CRM.
- Acted as primary point of contact for all questions related to requirements and functional design.
- Created and refined user stories with clear acceptance criteria, ensuring that they align with business requirements.
- Prioritized user stories and create well-organized product backlog, ensuring that highest-value features are addressed first.
- Assisted Product Owner in maintaining product backlog and updating it based on feedback from stakeholders and team members.
- Participated in Scrum ceremonies, such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Collaborated with Scrum team to ensure shared understanding of requirements and expected solution.
- Provided support and guidance to team members during sprint, answering questions and resolving any requirement-related issues.
- Established and maintain strong relationships with stakeholders, acting as main point of contact for all business-related queries.
- Communicated project progress, requirements, and any changes to stakeholders in timely and effective manner.
- Validated that implemented features meet acceptance criteria and provide feedback to Scrum team.
- Developed and execute test plans and test cases to ensure that solution meets defined requirements and quality standards.
- Collaborated with Quality Assurance team to identify and address any defects or issues found during testing.
- Assisted with user acceptance testing (UAT) by coordinating with end-users and providing guidance as needed.
- Participated in project retrospectives, identifying areas of improvement and implementing changes to enhance team's performance and overall project success.
Business Analyst
BusinessNext
07.2019 - 06.2021
- Performed business and technical
requirements analysis - Consulted with clients to recommend and
design configurations for Cloud based CRM
application. Assisted with software
configuration, report development,
deployment coordination, training, and post implementation support. - Functioned as liaison between business
and IT department managing
requirements and resolving defects
System Engineer
Tata Consultancy Services
09.2016 - 07.2019
- Worked on Microsoft AX ERP Application.
- Designed and built SSRS reports
- Developed and evaluated program
against functional design (FDD). - Created technical design documents (TDD)
that details changes that are needed on client's current system, as well as, an
estimated time to complete project.
Education
Bachelor of Engineering - Computer Engineering
SIES Graduate School of Technology
Mumbai 07.2012 - 08.2016
Skills
Business Process Analysis
Salesforce CRM
Requirement Gathering
User Story Creation
Agile Methodologies
Solution Design
Communication Skills
Stakeholder Management
Training and Documentation
Team Leadership
Collaboration Skills
Software
Confluence
Salesforce
Certification
Salesforce Certified Platform Developer I
Timeline
Salesforce Certified Business Analyst
07-2023
Salesforce Certified Platform App Builder Certification
09-2022
Salesforce Certified Administrator (SCA)
05-2022
Salesforce Certified Platform Developer I
09-2021
Functional Lead (Business Analyst)
Accenture
06.2021 - Current
Business Analyst
BusinessNext
07.2019 - 06.2021
System Engineer
Tata Consultancy Services
09.2016 - 07.2019
Bachelor of Engineering - Computer Engineering
SIES Graduate School of Technology
07.2012 - 08.2016