Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

SAIRAM GAIKAWAD

KYC Specialist
Hyderabad

Summary

Dedicated and detail-oriented KYC Analyst with experience in the financial industry. Adept at conducting thorough customer due diligence, risk assessments, and compliance verifications to ensure adherence to regulatory requirements. Proven track record of implementing effective KYC procedures and maintaining high standards of data accuracy. Proficient in utilizing various tools and databases for identity verification and risk management. Strong analytical skills, combined with excellent communication and collaboration abilities, enabling successful interactions with internal teams and external stakeholders.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Senior KYC Analyst

Ernst & Young
Hyderabad
05.2024 - 05.2025
  • Enhanced KYC compliance by conducting thorough customer due diligence and risk assessments.
  • Served as a subject matter expert on KYC matters, providing advice and support during internal audits or regulatory examinations.
  • Worked closely with legal and compliance teams to address any regulatory concerns or potential sanctions breaches.
  • Streamlined the onboarding process for new clients, resulting in more efficient account openings.
  • Led client outreach initiatives to collect and verify KYC documentation in line with regulatory requirements (AML, FATCA, CRS).
  • Managed end-to-end KYC refresh cycles, including outreach, follow-ups, document validation, and escalation for high-risk clients.
  • Coordinated with compliance and risk teams to ensure timely resolution of KYC gaps and regulatory audits.
  • Utilized CRM and KYC platforms to track outreach progress and maintain up-to-date client records.
  • Delivered clear, compliant communication to clients regarding KYC requirements, enhancing response rates and client experience.

KYC Analyst

Wipro
Hyderabad
01.2020 - 01.2022
  • Conduct thorough research and analysis to verify the identity of new and existing customers.
  • Collect and review customer documents, such as identification, address proof, and business incorporation papers.
  • Assess the risk associated with each customer based on their profile and transaction patterns.
  • Stay updated with relevant laws, regulations, and industry best practices related to KYC and AML.
  • Investigate and analyze suspicious activities, transactions, or behaviors that could indicate potential money laundering or terrorist financing.
  • Maintain accurate and up-to-date records of customer information, KYC documentation, and risk assessments.
  • Ensure that all documentation and records are organized and accessible for internal and external audits.
  • Collaborate with the front-office teams, compliance officers, and other stakeholders to gather necessary information for customer onboarding and ongoing monitoring.
  • Communicate with customers to obtain missing or additional information required for KYC compliance.
  • Participate in internal and external audits related to KYC and AML compliance.
  • Address any findings and implement corrective actions as needed.

Senior Process Associate

Accenture
01.2017 - 01.2019
  • Provided real-time assistance to customers via live chat, resolving technical and service-related queries with an average response time under 60 seconds.
  • Maintained a customer satisfaction score (CSAT) of 95%+ through empathetic communication and timely resolution.
  • Handled multiple chat sessions simultaneously while maintaining attention to detail and ensuring accurate information sharing.
  • Documented customer interactions, issues, and resolutions in CRM tools to enhance service continuity and quality.
  • Collaborated with internal departments to escalate complex issues and ensure swift resolution.

Digital Advisor

24/7 Pvt Limited
01.2016 - 01.2017
  • Provided L1/L2 technical support to end-users via chat, email, and phone for hardware, software, and network-related issues.
  • Resolved an average of 30+ tickets daily using remote access tools and ticketing systems like Jira, ServiceNow, or Zendesk.
  • Performed root cause analysis and troubleshooting for Windows, macOS, and mobile devices.
  • Guided users through step-by-step solutions and ensured minimal downtime.
  • Maintained documentation for technical procedures and recurring issues to improve future support efficiency.
  • Collaborated with engineering teams to escalate and resolve critical incidents.

Customer Service

Tata Business Support Services
01.2015 - 01.2016
  • Engage with customers through chat platforms to provide support, answer inquiries, and address issues promptly.
  • Demonstrate a friendly and professional demeanor while interacting with customers to ensure a positive customer experience.
  • Listen actively to customers' concerns and problems and work diligently to resolve their issues.
  • Troubleshoot technical problems, provide step-by-step guidance, and offer solutions to ensure customer satisfaction.
  • Develop a deep understanding of the products or services offered by the company to provide accurate information to customers.
  • Stay updated with product/service changes and updates to deliver relevant and up-to-date information.
  • Handle customer complaints effectively, empathize with their concerns, and take ownership of resolving the issues.
  • Escalate complex or unresolved complaints to higher-level support or supervisory personnel.
  • Record details of customer interactions, inquiries, and resolutions accurately in the company's database or CRM system.
  • Maintain clear and comprehensive records for reference and analysis purposes.

Education

B-tech -

St's Martin's Engineering College
India
2015

Skills

  • KYC Analyst

  • AML

  • Transaction Monitoring

  • Documentation

  • Customer Support

  • International Chat

  • Email Process

  • Customer due diligence

  • Customer Identification

Interests

Painting
Travelling
Volleyball
Cricket

Timeline

Senior KYC Analyst

Ernst & Young
05.2024 - 05.2025

KYC Analyst

Wipro
01.2020 - 01.2022

Senior Process Associate

Accenture
01.2017 - 01.2019

Digital Advisor

24/7 Pvt Limited
01.2016 - 01.2017

Customer Service

Tata Business Support Services
01.2015 - 01.2016

B-tech -

St's Martin's Engineering College

Similar Profiles

CREATE PROFILE
SAIRAM GAIKAWADKYC Specialist