Sairam Jetta
Associate Team Lead
Hyderabad
Summary
Dedicated and results-driven Team Lead with over 1 year 4 months of experience in leading and motivating cross-functional teams to achieve organizational objectives. Proven track record of effectively coordinating projects, optimizing workflows, and driving team performance improvements. Skilled in fostering a collaborative work environment, mentoring team members, and implementing strategic initiatives to enhance productivity and customer satisfaction. Excellent communicator with strong leadership abilities and a commitment to delivering high-quality results. Seeking to leverage leadership expertise to drive success in a dynamic team environment
Overview
7
7
years of professional experience
Work History
Team lead
Accenture
09.2023 - 01.2025
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Responsible for HC forecasting and invoicing.
- Responsible for attrition and hiring.
- Management and coordination of overall operations, SLA delivery quality, and general administration.
- Responsible for reporting the performance data during WBR and MBR calls.
- Identifying opportunities, suggesting actions, and implementing actions to increase process efficiencies.
- Managing expectations and building strong business relationships with internal and external stakeholders.
- Leading and motivating a team, and ensuring their development through direct coaching and feedback.
- Biannual and annual appraisals, and performance outcomes.
- Established clear performance metrics for the team, which helped in tracking progress toward set targets effectively.
- Monitored time and attendance, enforcing compliance with company procedures related to absenteeism.
- Interface with the management, both interns cascading messages from senior management and putting into practice strategies or modifications required for the process based on decisions taken.
- Ensure team productivity levels are achieved as per the targets set year on year.
- Ensure utilization is greater than 85% or achieve the targets set by organizations.
- Complete all mandatory training and certifications for self and team.
- Conducting knowledge transfer sessions for new joiners in the team.
Quality Analyst
Accenture
09.2020 - 08.2023
- Transitioned from an agent role to a Quality Analyst, demonstrating expertise in a specific area.
- Provided specialized knowledge and support to a team of 35 members, contributing to project success and efficiency.
Associate
Accenture
10.2017 - 08.2020
- I joined as an agent in October 2017 and consistently delivered at a 100% level.
- Contributed to the success of the team by maintaining a high level of productivity, and meeting quality standards.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Aurora's Technology And Research Institute
Hyderabad, India 04.2001 -
Skills
Operations management
Performance monitoring
Process improvement
Coaching and mentoring
Quality control
Performance improvement
Production monitoring
Client communication
Workflow management
Risk management
Employee engagement
Work assignment delegation
Team supervision
Teamwork and collaboration
Accomplishments
- Recognized as Best Performer of the Month for 3 consecutive months.
- Awarded Best Performer of the Year for 2 consecutive years.
- Star Of Business Award
Timeline
Team lead
Accenture
09.2023 - 01.2025
Quality Analyst
Accenture
09.2020 - 08.2023
Associate
Accenture
10.2017 - 08.2020
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Aurora's Technology And Research Institute
04.2001 -