Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

SAIRAM KRISHNAKUMAR

Chennai

Summary

Accomplished Account Manager with extensive experience in account management, stakeholder communication, and data analysis. Demonstrated success in leading teams to enhance productivity and operational efficiency at Coforge BPS, including spearheading the expansion of the 'Mismatch Detection Program.' Proven track record in account management and process improvement at Amazon, facilitating vendor onboarding, and resolving complex inquiries. Skilled in root cause analysis and performance management, fostering high-performance cultures across diverse roles at Wipro and Tata Consultancy Services. Career goals include leveraging expertise in SQL and VBA automation to drive innovative solutions within dynamic environments.

Overview

10
10
years of professional experience

Work History

Team Lead

Coforge BPS
Chennai
04.2024 - 07.2025
  • Led a 24-member team, providing comprehensive training and support to enhance productivity.
  • Managed full-cycle team performance, including conducting appraisals, and resolving complex performance issues.
  • Spearheaded the 'Mismatch Detection Programme', expanding it from 15 to 29 members in 10 months due to strong results in data comparison.
  • Resolved critical client escalations by conducting thorough Root Cause Analyses (RCA) and implementing proactive, error prevention strategies.
  • Implemented strategic initiatives that significantly improved operational efficiency and team effectiveness.
  • Cultivated strong stakeholder relationships and streamlined communication to achieve programme objectives.
  • Optimised resource allocation to maximise team output and programme success.
  • Inspired and mentored team members, fostering a high-performance culture.
  • Managed conflict resolution within the team, promoting a positive and productive work environment.

Lead

Amazon
Chennai
02.2019 - 04.2024
  • Company Overview: Amazon is a multinational technology company focusing on e-commerce, cloud computing, and artificial intelligence.
  • Managed multiple third-party vendor accounts, addressing VCM and catalog inquiries through chat and calls.
  • Facilitated sales of Amazon SaaS subscriptions, and resolved customer queries.
  • I worked in business development by achieving the weekly and monthly targets.
  • Trained new associates from top to bottom about the project.
  • Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
  • Onboarded vendors on the Amazon platform, helping them to set up their accounts and list products.
  • Analyzed product data to ensure accuracy through cleaning and validation processes.
  • Interact and coordinate with vendors and manufacturers, identifying and correcting errors and complaints, and maintaining records of work received and work performed.
  • Handled dropship cases, printed shipping labels, and troubleshot inventory.
  • Execute process improvement ideas, resource management, and project implementation.
  • Processed payment-related cases, including invoice payments, and price claims.
  • Daily connect with stakeholders (located in the UK and US) to report the weekly numbers and metrics achieved.
  • Documented client progress through case notes and documentation.
  • Interact and coordinate with vendors and manufacturers, identifying and correcting errors and complaints, and maintaining records of work received and work performed.

Officer

Wipro
Chennai
06.2017 - 10.2018
  • Company Overview: Wipro Technologies is a global information technology, consulting, and business process services company.
  • Worked on posting journal entries and handling queries in the General Ledger team.
  • Executed fixed asset request forms and closed the books at month-end.
  • Wipro Technologies is a global information technology, consulting, and business process services company.

Associate

Tata Consultancy Services
Chennai
06.2015 - 02.2017
  • Company Overview: Tata Consultancy Services is a multinational information technology services and consulting company
  • Analyzed missing call charges and set base rates for UK clients
  • Reconciled monthly call data reports and handled a telecom semi-voice process
  • Tata Consultancy Services is a multinational information technology services and consulting company

Education

MBA/PGDM - Finance

Pondicherry University
Chennai
2017

B.Com - Commerce

Madras University
Chennai
2015

Skills

  • Account management
  • Stakeholder communication
  • Process improvement
  • Data analysis
  • SQL
  • Programme management
  • VBA Automation
  • Root cause analysis
  • Team building
  • Employee training
  • Performance management

Accomplishments

  • Led a 24-member team (40% freshers) in executing a high-volume mismatch detection program, consistently maintaining 98% accuracy across all inflows, and managed daily processing of 11,500 complex line items under stringent deadlines
  • Handled end-to-end team operations, including training, quality control, and performance management, in a fast-paced, accuracy-critical environment
  • Awarded the Best Among Equals Award eight times at Amazon, and won the Einstein Award for best automation with six HC savings
  • Received the Global Amazon Award for yearly contributions on upstream fixes for color dupes, appreciated by the Amazon RBS team head for working on a customer escalation that is directed by the VP of the retail team

Languages

  • English
  • Tamil
  • Hindi

Timeline

Team Lead

Coforge BPS
04.2024 - 07.2025

Lead

Amazon
02.2019 - 04.2024

Officer

Wipro
06.2017 - 10.2018

Associate

Tata Consultancy Services
06.2015 - 02.2017

MBA/PGDM - Finance

Pondicherry University

B.Com - Commerce

Madras University

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SAIRAM KRISHNAKUMAR