Sairam Mallaboina
HYDERABAD
Summary
Dynamic Customer Support Specialist with a proven track record at Tata Consultancy Services, excelling in technical troubleshooting and customer service. Adept at utilizing CRM software to enhance client satisfaction and streamline order processing, consistently achieving high levels of product knowledge and effective data entry. Committed to delivering exceptional support and fostering positive customer relationships. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
tata consultancy services
Hyderabad
05.2021 - 05.2025
- Assisted customers with product installation, troubleshooting, and usage questions.
- Investigated customer complaints regarding product quality or service rendered.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Participated in team meetings to discuss strategies for improving customer experience.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Education
Bachelor of Arts - Commerce
Keshav Memorial Institute of Commerce And Science
Hyderabad10-2020
Skills
- Customer service
- CRM software
- Technical troubleshooting
- Product knowledge
- Order processing
- Data entry
Acheivements
Recognized as productivity champ of the month few times
recognized as quality champ of the month
Timeline
Customer Support Specialist
tata consultancy services
05.2021 - 05.2025
Bachelor of Arts - Commerce
Keshav Memorial Institute of Commerce And Science
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