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SAIRA MOHAMMED YOUSUF
HR and Customer Support Specialist
HYDERABAD,Telangana
Summary
Experienced professional with 5+ years of expertise in customer service, business development, and data management. Successfully handled high volume of customer inquiries daily, maintained accurate data records, and delivered tailored solutions across multiple platforms. Skilled communicator with ability to quickly learn new processes and adapt to dynamic environments. Excited to leverage skills to drive success and make valuable contributions to the growth of a reputable organization.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Subject Matter Specialist
Focus Edumatics
Remote
01.2023 - 09.2024
- Resolved over 500 customer inquiries monthly via chat, ensuring timely and accurate responses.
- Enhanced resource access systems, improving team productivity by 20%.
- Delivered customized online lessons to 300+ students, achieving a 95% satisfaction rate.
- Streamlined operations to manage high inquiry volumes with a 99% resolution rate.
- Evaluated existing processes, identifying areas for improvement based on subject matter insights and best practices.
Consultant
ILovePancakes
Remote
10.2020 - 12.2022
- Achieved a 98% client satisfaction rate by implementing actionable feedback and maintaining high product standards.
- Generated 150+ leads quarterly, exceeding sales goals by 20%.
- Developed client-specific action plans, aligning consulting engagements with clear and measurable goals.
HR Recruiter
Jain Group
Hyderabad
01.2020 - 10.2020
- Optimized recruitment workflows, screening over 200 resumes monthly and boosting efficiency by 15%.
- Conducted 100+ interviews, aligning candidate profiles with organizational goals.
- Facilitated onboarding initiatives, reducing new hire transition periods by 10%.
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
Business Development Associate (Promoted Manager)
Gulnare Skincare
Hyderabad
10.2018 - 05.2019
- Directed 1,000+ customer interactions, providing tailored skincare solutions and achieving a 97% satisfaction rate.
- Boosted monthly revenue by 20% through strategic inventory and sales initiatives.
- Engaged with customers to build business relationships.
- Increased 40% product revenue growth in three months by planning and launching four new key features.
Education
BBA - Business Administration
Alagappa University
Chennai, India 09.2017 - 07.2023
High School Diploma -
Indian International School
Jeddah, Saudi Arabia 06.2014 - 04.2016
Skills
Customer Support (Chat & Email)
Time Management and Multitasking
Problem-Solving & Analytical Thinking
High Accuracy & Attention to Detail
Recruitment & Employee Onboarding
CRM & Documentation Tools
Customer Issue Resolution
Adaptability & Flexibility
Google Suite, HTML, Social Media & MS Office Proficiency
Fast Typing & Data Accuracy
Strong Oral and Written Communication
Customer Support (Chat & Email)
Accomplishments
- Elevated customer satisfaction scores by 20% through effective inquiry resolution and personalized support.
- Surpassed sales targets by 30% in multiple roles, driving significant revenue growth.
- Streamlined recruitment processes, improving candidate selection efficiency by 15%.
- Mentored and guided teams, resulting in a 25% boost in productivity and customer engagement.
- Consistently recognized as a top performer for exceeding key performance indicators (KPIs).
Certification
Content Writing Master Course
Interests
Exploring innovative customer service techniques
Personal development through learning and skill enhancement
Timeline
Content Writing Master Course
04-2024
Subject Matter Specialist
Focus Edumatics
01.2023 - 09.2024
Content Marketing Basics
02-2022
Smart English Basics for Professionals
01-2022
Consultant
ILovePancakes
10.2020 - 12.2022
HR Recruiter
Jain Group
01.2020 - 10.2020
Business Development Associate (Promoted Manager)
Gulnare Skincare
10.2018 - 05.2019
BBA - Business Administration
Alagappa University
09.2017 - 07.2023
High School Diploma -
Indian International School
06.2014 - 04.2016