Sai Ratan Varma Penmatsa

Project: Prudential Financial, Inc.

• It is an American Fortune Global 500 and Fortune 500 company whose subsidiaries provide insurance, retirement planning, investment management, and other products and services to both retail and institutional customers throughout the United States and in over 40 other countries.
• In 2019, Prudential was the largest insurance provider in the United States, with $815.1 billion in total assets.

Roles and Responsibilities:

• Proficiency in Salesforce administrative tasks includes creating profiles, roles, users, page layouts, email services, workflow approvals, validation rules, reports and dashboards, tasks and events, and process builder.
• Good experience with LWC components.
• Configured Products and Catalog, Catalog Hierarchies, Bundles, and Pricelist across all products.
• Configured complete PLI with different charge types, charge type combinations for all the products and services.
• Configured the completed Attribute-Based Pricing and Price Metrics.
• Various pricing factors, like variance pricing, volume-based pricing, and attribute-based pricing, have been configured.
• Good experience with Apex, Visualforce pages, Batch Apex, Schedule Apex, Queueable Apex, @Future annotated methods, and @InvocableMethod classes.
• Good experience with LWC components.
• Extensive experience with triggers, custom settings, custom metadata types, and custom labels.
• Developed Visualforce pages using the extension controllers, Apex classes, and triggers to implement the business logic as per the requirements.
• Developed a unit test class for the Apex class and worked on improving code coverage.
• Developed SOQL and SOSL queries to retrieve data from different related objects.
• Implemented security and sharing rules for object, field, and record levels for various profiles and users in Salesforce.
• Having a good knowledge of Aura Components.
• Experience in deployment processes by using Change Sets, ANT tool, Eclipse, and VS Code.
• Experience in web technologies like HTML, CSS, and JavaScript.
• Hands-on task owner with on-time deliverables, which include maintenance and deployment of QA and production releases.
• Also having a strong focus on documentation, communication, process, and constant improvements.

Project: Breville.

• Breville is an Australian brand of small appliances founded in Sydney in 1932.
• It is best known for its home appliances, specifically blenders, coffee machines, toasters, kettles, microwaves, and toaster ovens.
• This application allows distributors to log into their respective Salesforce account object.

Roles & Responsibilities:

• Involved in the analysis of the existing system.
• Involved in the requirement analysis and design of documents.
• Good experience with LWC components.
• Currently, I am leading the team along with development activities.
• I worked on trigger architecture.
• Built multiple lightning components to cater to various functionalities.
• Implemented email service.
• Configured Omni Channel for case management.
• Designed entitlement process for SLA adherence.
• Designed a Security Model for Knowledge Management.
• Played a crucial role in the application security model implementation.
• Worked on the assignment rule design for the application.
• Worked on Batch Apex and Apex Scheduling.
• Worked on various queues, group configurations.

Project: Health Care.

Roles & Responsibilities:

• Provide first-level support to end customers, including issue identification, and resolution/escalation. Maintain users, roles, and profiles, security settings, and access settings.
• Configure complex Salesforce.com custom objects, fields, workflows, approval processes, etc.
• Create page layouts, search layouts to organize fields, custom links, related lists, and other components on record detail and edit pages.
• Develop and maintain canned reports and dashboards that help drive business decisions.
• Daily administration and support, including but not limited to managing multiple user setups, profiles and roles, customization of objects, fields, record types, sharing rules, page layouts, and validations to support vital business functions.
• Work with management, strategic planning, and analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers.
• Develop and maintain canned reports and dashboards to track the pipeline for management visibility.
• Daily administration and support, including but not limited to managing multiple user setups, profiles and roles, customization of objects, fields, record types, sharing rules, page layouts, and validations to support vital business functions.
• Create profiles, roles, permission sets, custom objects/fields, installation of AppExchange packages.