SAISARAN M

• Handled Selaiyur region as a market place, was responsible to develop and execute strategic plans to achieve the banks regional objectives for Merchant Eco System, and the modules for those included POS, QR, Plugin, PG and API
• Drove the team to identify and pursue new business opportunities to drive regional growth, had ensured in maintaining strong relationship with the key clients and stakeholders in the region, had conducted performance evaluations, provided constructive feedbacks and have properly identified and ensured the training needs.
• Performed regular reviews of operational performance metrics against established benchmarks.
• Developed and implemented strategies to reduce costs, improve efficiency, and increase customer satisfaction in the region.
• Provided guidance on strategic planning initiatives aimed at increasing revenue streams in the region.
• Resolved customer complaints quickly and efficiently while maintaining positive relationships.
• Provided leadership to a team of sales representatives, ensuring they met all performance goals and objectives.
• Analyzed data from market research studies to identify opportunities for expansion into new markets.
• Coordinated with corporate headquarters on initiatives such as product launches or pricing changes.

Achivement :

. Placed as no.3rd Best RHS in pan india for QR growth and New user activation

UrbanPiper provides restaurateur all the essential tools to build a successful restaurant. products like Hub, Prime & Meraki are designed to help even in light of an increasingly competitive marketplace.

• Prepared detailed reports on key performance metrics such as revenue growth and customer retention.
• Implemented CRM systems to track leads, manage accounts, and generate reports.
• Identified potential customers, developed relationships, and closed deals.
• Recruited, trained, mentored, and managed a team of Business Development Representatives.

• Responsible for City’s sales and business development of all offline retail categories
• Identified new opportunities for business development within the existing account
• Managed end to end account management cycle presentation, commercial negotiation and defining merchant scope of work
• To be the point of contact for internal & external stakeholder of DotPe
• Responsible for achieving team’s sales targets
• Managing of business deals by coordinating requirements developing and negotiating contracts and integrating contract requirements with business operations.
• Ensured compliance with all applicable laws, regulations, industry standards.

An own Venture collaboration started by my father and me to handle customer relations and manpower management and solution for automobile industry.

• Created surveys to gather feedback from customers about their experiences.
• Developed strategies to improve customer service processes.
• Coordinated training sessions for staff members on customer service best practices.
• Generated reports on customer feedback and identified areas of improvement.
• Created and managed customer relationship management databases.
• Analyzed customer data to identify potential problems or areas of improvement.

• Have played a huge role in acquisition of D4B Merchants across the city, and have worked closely with the supply team to plan for the D4B deliveries taking place, and to work closely with the central team on city pricing plans to balance growth and sustainability
• Roles and Responsibilities: D4B Orders completion every week, D4B Merchants activation every week, New D4B merchants activated per week, D4B Merchant Retention Rate, D4B City Unit Economics, D4B Working Capital Management, Account Management & Client Support, Ensure quick issue resolution through necessary interventions and escalations, Responsible for D4B customers that they are ensured with best in class customer support, Responsible for driving sales in the assigned region, Create a planned schedule and ensure execution is as per plan, Support in hand-holding all key stakeholders by tracking, following up and ensuring the timely progress of client businesses through each stage of the sales life cycle until completion, Maintain and review monthly Sales tracker of accounts and targets, Proven record of On-boarding Merchants.
• Managed the development of new products in collaboration with internal teams and external vendors.
• Generated reports summarizing key performance indicators related to B2B operations.
• Monitored industry news and changes in regulations impacting B2B operations.
• Developed and significantly grew assigned territory using strong engagement and marketing skills.

• Have played a major role in launching new zone for swiggy and acquiring major hotel brands on the platform
• Being a startup, role required taking up the below responsibilities across platforms
• Acquisitions, Account Management - Account management and data analytics were an integral part of the profile to help the business grow for Swiggy, Marketing, Order Management, Catalog Management.
• Assisted in developing pricing strategies that optimize profits while maintaining customer loyalty.
• Developed and implemented sales strategies to increase profits and expand market share.
• Collaborated with other departments such as marketing, finance, operations.
• Responsible for meeting or exceeding monthly revenue targets set by senior management.
• Negotiated contracts with vendors, suppliers and other business partners.
• Oversaw daily operations of the sales department including budgeting, forecasting and staffing needs.
• Conducted weekly meetings with the sales team to review performance, goals and objectives.
• Created reports on customer satisfaction, sales forecasts and product launches.
• Strategically managed revenue streams by establishing sales targets, deployment strategies, and go-to-market initiatives.
• Achieved company growth and brand development through market expansion and sales.

• Supply: Added more supply by roping in hotels under the OYO chain
• Identified potential target hotels through market research and cold calling followed by personal meetings
• Negotiated deals with partner hotels within the target price band and successfully boarded 30+ partners into the chain
• Increased the city GMV from 15 Lakhs to a consistent GMV of more than 1.Cr each month
• Expansion: Based out of Puducherry was involved in increasing the partner presence in tier two cities like Pondicherry and Cuddalore
• Supplier Relationships: Regularly monitored, analyzed and added the right supply (price brackets with highest occupancy) in high demand clusters to increase the average occupancy in Puducherry from 45% to an average of 85% during peak seasons
• Project Management: Project managed first buyout at Puducherry resulting in 350+ SRNs, INR 1 Cr+ GMV with 18% Profit
• Frontier: Successfully launched OYO Frontier in Puducherry, these are the homestay segments where we bring in service apartments and individual villas on board
• Pricing and Promotions: Pricing for the properties in the state were decided on the basis of various metrics
• Also, initiated & coordinated online as well as offline marketing campaigns & activities with central marketing team and local field teams.
• Attended tradeshows and conferences to network with potential clients.
• Researched target markets to understand the needs of current and potential customers.
• Maintained a database of existing customers and prospective leads.
• Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
• Collaborated with internal teams for successful execution of projects.

• Worked as Regional Manager and was Heading the Channel Business for South India
• Role: to work with the channel partners to push maximum numbers of the machines in the market
• Worked closely with companies like Rane, Caratlane, Hyundai and PSG Group of institutions for various projects
• Motivating the team to move aggressively in the market
• Meet new clients and convert them as channel partners
• Organize and conduct lots of roadshows and events
• Generate prospects from the events and help the partners to close the deal
• Constantly educating and build a valuable relationship with the client.
• Built relationships with key regional partners and negotiated contracts to maximize profitability.
• Organized regional events to promote product and service awareness among partners and customers.
• Created, managed and monitored regional channel partner performance metrics.
• Analyzed competitive landscape in the region and identified opportunities for growth and expansion.