Saishankar Mongalarapu
AVIATION/HOSPITALITY/CUSTOMER SERVICE
Hyderabad,India
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Accomplished Flight Attendant offering over 7 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Cabin Crew Member
BRITISHAIRWAYS
HEATHROW, LONDON
03.2022 - Current
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Senior Cabin Crew Member
ALLIANCE AIR
DELHI, NEWDELHI
12.2015 - 03.2022
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Participated in team-building activities to enhance working relationships.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Customer Service Associate
AIRINDIASATS
Hyderabad, Telangana
06.2013 - 09.2015
- Developed and actualized customer service initiatives to decrease wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
MBA - Human Resources Management
WELINGKAR SCHOOL OF BUSINESS MANAGMENT
MUMBAI 01.2019 - 03.2021
Bachelor of Arts - Business Economics
BRAOU
HYDERABAD 05.2011 - 05.2013
Skills
Cabin searches
Ramp service
Relationship Management
Safety standards and protocols
Airline Operations
Aviation regulations
Guest services
Emergency Response
Accomplishments
- Attended voluntary trainings and workshops and received a job promotion as a result.
- Displayed a calm demeanor in the most intense situations, which helped boost morale of the entire crew and many passengers.
- Took on additional crew responsibilities with a positive attitude when other crew members were overwhelmed, which provided valuable on-the-job training in different capacities.
- Mentored cabin crew new hires in customer service and safety techniques, improving overall service quality by [Number]%.
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
Certification
BUSINESSCLASS License
Timeline
[Security] Training - 1year
07-2022
Cabin Crew Member
BRITISHAIRWAYS
03.2022 - Current
BUSINESSCLASS License
03-2022
[Safety] Training - 1year
03-2022
Boeing[777/787] License
03-2022
MBA - Human Resources Management
WELINGKAR SCHOOL OF BUSINESS MANAGMENT
01.2019 - 03.2021
Senior Cabin Crew Member
ALLIANCE AIR
12.2015 - 03.2022
Customer Service Associate
AIRINDIASATS
06.2013 - 09.2015
Bachelor of Arts - Business Economics
BRAOU
05.2011 - 05.2013