Aishwarya Lakshmi Soundararajan
Chennai
Summary
Analytical and adaptable professional with over three years of experience in IT support and access provisioning, currently transitioning into data analytics and BI development. Certified in Power BI, MS-SQL, Excel, Python, and more. Recognized with a Coral Award at Cognizant for process excellence. Adept at combining technical analysis with business insight to deliver impactful data solutions. Passionate about automation, process optimization, and data-driven decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Process Executive – CHD & Troubleshooting
Cognizant Technology Solutions Pvt. Ltd.
01.2022 - 05.2025
- Worked in dual projects under Cognizant: ITG Authoring & Design and Cafe Care Tools Team
- In the ITG team, contributed to documentation, authoring workflows, and visual design using tools like Microsoft Visio
- In the Cafe Care Tools Team, provided access provisioning for Tier 1 agents to PM and Director level users
- Worked across UAT, FE Design, FE PROD, and Cafe PROD environments as per client requirements
- Handled Jira OTI tickets and created SI/CR tickets in Remedy for change management
- Resolved over 4000+ IOP cases and provided knowledge solutions via RightAnswers platform
- Used Splunk for log analysis and supported end-user access and troubleshooting efforts
- Collaborated cross-functionally with stakeholders to implement client requirements and process improvements
- Gained exposure to operational metrics and process data, laying the foundation for transition into analytics
- Received the Coral Award for performance excellence and delivery agility
Engineer - Technical Support (Roku Project)
CSS Corp Private Limited
01.2019 - 01.2021
- Delivered chat and call support for Roku customers with professionalism and empathy
- Earned 10+ CSAT recognitions for high customer satisfaction
- Resolved technical issues promptly and provided robust solutions
- Fostered positive customer relationships and built brand trust
Education
Master of Business Administration -
University of Madras
01.2022
Bachelor of Science - Computer Science
Mahalakshmi Women's College of Arts and Science
01.2018
Skills
- Data analytics and BI tools: SQL, Excel, Python, Tableau, Power BI, SSIS, ETL, and VBA
- Technical tools: Splunk, Jira, Remedy, IOP Portal, CM Publish/Validation, RightAnswers Solution, Microsoft Visio
- Certifications and specialties: report automation, business modeling, dashboarding, MIS reporting, AI, and ChatGPT
Certification
- MS-Excel Associate
- Data Analysis & Dashboard Associate using Power BI
- Data Analytics & BI Developer using MS-SQL & Power BI
- Data Warehouse & ETL Specialist using MS-SQL, SSIS & Power BI
- VBA Developer
- MIS Reporting & Business Modeling Specialist using Excel
- Business Reporting Specialist using Python & Power BI
- Report Automation Specialist using VBA Programming
- Building a Digital Business Strategy
- Artificial Intelligence (AI) + ChatGPT
- Diversity & Inclusion Learning Pathway
- Project Pivot Program
- AWS Certified Data Science
Projects
Self-Initiated Data Projects (Ongoing), Performing exploratory data analysis using Python and SQL, Creating interactive dashboards in Power BI and Tableau, Automating reporting workflows using Excel and VBA
STRENGTHS
- Strong analytical mindset, visual storytelling, team collaboration, stakeholder communication
- Quick learner with a passion for continuous improvement and aesthetic excellence in BI
Affiliations
- Badminton, painting, sketching, Dancing
Accomplishments
- Coral award in Cognizant
Languages
Telugu
First Language
Tamil
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Senior Process Executive – CHD & Troubleshooting
Cognizant Technology Solutions Pvt. Ltd.
01.2022 - 05.2025
Engineer - Technical Support (Roku Project)
CSS Corp Private Limited
01.2019 - 01.2021
Master of Business Administration -
University of Madras
Bachelor of Science - Computer Science
Mahalakshmi Women's College of Arts and Science
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