Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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SAISIDDHARTHA LINGALA

Hyderabad

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Amazon
08.2022 - Current
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered customer advice and assistance, paying attention to special needs or wants.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance.
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Pocess Executive

AR XT Labs
05.2020 - 04.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • worked on the US mortgage process including Title search and various documents like Assignments, Deed of Trust, Modifications etc

Intern

GOLDSTONE INFRA
05.2018 - 05.2018
  • Managed quality assurance and laboratory testing for concreting operations.
  • Assessed construction and demolition operations for compliance with safety rules and environmental regulations.

Education

Bhagavathi Em School
Karimnagar

Maths Physics Chemistry

Sri Gayatri Junior College
Hyderabad

Bachelors of Technology - Civil Engineering

Mahatma Gandhi Institute of Technology
Hyderabad
06.2019

Skills

  • Teamwork and Collaboration

  • Flexible & Adaptable

  • Auto CAD

  • Front-End Skills: HTML, CSS

  • Self-Motivated

  • Microsoft Office, Excel

  • Bootstrap (Front-End Framework)

  • Basics of Python

  • Basics of SQL

  • Calm and Professional Under Pressure

Languages

Telugu
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Intermediate (B1)

Certification

  • HTML Essential Training, LinkedIn - July 2022


Timeline

Customer Service Associate

Amazon
08.2022 - Current

Pocess Executive

AR XT Labs
05.2020 - 04.2021

Intern

GOLDSTONE INFRA
05.2018 - 05.2018

Bhagavathi Em School

Maths Physics Chemistry

Sri Gayatri Junior College

Bachelors of Technology - Civil Engineering

Mahatma Gandhi Institute of Technology

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SAISIDDHARTHA LINGALA