Sai Sirisha Kailasha
Tirupati
Summary
Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Personal Loan Specialist with background in consumer financing, loan administration, default management and customer service. Excellent analytical and communication skills. Loan Officer with a unique set of solutions for every problem. Creative in decision making, while careful in taking conservative risks to increase sales and customer retention. Problem solver focused on customer service, efficiency and achievement. Goal-oriented multi-tasker who excels as a team leader. Loan Specialist whose talents shine in a competitive, innovative and creative environment. Skilled in designing strategies to increase sales, client retention and customer base.
Overview
6
6
years of professional experience
Work History
Team Leader
ICICI Bank
03.2008 - 05.2009
- Recommended loan approvals and denials based on customer loan application reviews.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Submitted loan applications to the underwriter for verification and recommendations.
- Successfully closed an average of 2 crores loans per month.
- Reviewed and edited loan agreements to ensure accuracy.
- Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, etc.
- Received awards in personal loan, two-wheeler loan, flexicash and loan closing accuracy as well as customer service.
Telephone Sales Representative
ICICI Bank
03.2003 - 03.2008
- Acted professionally and patiently when addressing negative customer feedback.
- Met or exceeded service and quality standards every review period.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Directed calls to appropriate individuals and departments.
- Scheduled appointments and interacted with customer for new sales leads
- Responded to all customer inquiries thoroughly and professionally.
Education
Bachelor of Commerce - Accounting And Finance
Osmania University
Hyderabad, India03.2001
Skills
- Goal-oriented
- Cheerful demeanor
- Complex problem solving
- Strong banking ethics
- Team player
- Personal Loan, Two wheeler Loan and Fleicash
- Financial transactions expertise
- Flexible
- Self-sufficient
- Positive attitude
Timeline
Team Leader
ICICI Bank
03.2008 - 05.2009
Telephone Sales Representative
ICICI Bank
03.2003 - 03.2008
Bachelor of Commerce - Accounting And Finance
Osmania University
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