Sai Sree Varanasi
Product Support Specialist
Hyderabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Product support Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Ambitious Communications Specialist possessing strong public relations, communication and project management abilities. Excels in managing print communications and enforcing proactive media plans. Diverse credentials in both private and public industry sectors.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Product Support Specialist
ceipal
Hyderabad
07.2022 - Current
- Collaboration & Teamwork, Meeting timelines, Conflict Resolution, Budgeting
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Strengthened communication skills through regular interactions with the clients and maintained relationship with current accounts through consistent and frequent communication.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Interior Designer
Livspace Interiors
Hyderabad
01.2021 - 07.2022
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent. Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials and products.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base. Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans. Managed revenue models, process flows, operations support and customer engagement strategies.
Interior Designer
Iroko Interiors Private Limited
Hyderabad
08.2017 - 12.2020
- Designed large-scale luxury commercial environments at budgets ranging from 5 Lakh to 35 Lakh. In the span of 5years with both the companies
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Documented and resolved escalations with clients related various queries which led to the Client satisfaction. Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Resolved service problems by clarifying customer complaints, identifying root causes and developing catered solutions.
Education
Bachelor of Technology (B.Tech) - Computer Science And Engineering
RRS College of Engineering College Affiliated To JNTU
01.2011 - 01.2015
Diploma - Interior Designing
Hamstech, Affiliated To JawaharLal Nehru University of Fine Arts (JNFAU)
01.2016 - 01.2017
Skills
Microsoft office, google slides, google excel, google Docs, Autocad and other software related to interiorsundefined
Timeline
Product Support Specialist
ceipal
07.2022 - Current
Interior Designer
Livspace Interiors
01.2021 - 07.2022
Interior Designer
Iroko Interiors Private Limited
08.2017 - 12.2020
Diploma - Interior Designing
Hamstech, Affiliated To JawaharLal Nehru University of Fine Arts (JNFAU)
01.2016 - 01.2017
Bachelor of Technology (B.Tech) - Computer Science And Engineering
RRS College of Engineering College Affiliated To JNTU
01.2011 - 01.2015
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