Sai Srinivas Teja Routhu
Nellore
Summary
Detail-focused Data Analyst with knowledge in databases, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Proactive DA with 3+ years product management experience in business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
MAC
2023.10 - 2024.01
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
L1 Technical Support Engineer
Telstra
2022.05 - 2023.09
- Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
- Using SQL and Analytics tools like Power BI and Python to generate basic visualization reports.
- Using service now for logging change requests and maintaining new tickets.
Junior Software Developer
Wipro Technologies
2016.04 - 2018.04
- Participated in code reviews, ensuring adherence to established guidelines and promoting knowledge sharing among team members for Banking client using SQL and Visualization tools.
- Enhanced software performance by identifying and fixing bugs through thorough testing and debugging processes using unit testing and production deployment
- Maintained version control systems, ensuring efficient collaboration among team members and easy access to project files.
Education
Master of Information Systems -
Deakin University
Melbourne04.2023
Bachelor of Science - Electronics And Communications Engineering
RMK College of Engineering And Technology
Chennai04.2016
Skills
- SQL
- Python Programming
- Data Visualization and Presentations using Power BI
- Data Analysis
- ServiceNow Experience
- Technical Troubleshooting
- Technical Support
Timeline
Technical Support Representative
MAC
2023.10 - 2024.01
L1 Technical Support Engineer
Telstra
2022.05 - 2023.09
Junior Software Developer
Wipro Technologies
2016.04 - 2018.04
Master of Information Systems -
Deakin University
Bachelor of Science - Electronics And Communications Engineering
RMK College of Engineering And Technology
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