Sai Sriram Kommula
Analyst Infrastructure Services
Hyderabad,TG
Summary
Results-driven IT Operations & Command Center Support professional with strong expertise in L1 & L2 operational support, enterprise system monitoring, and incident lifecycle management. Skilled in ensuring high availability of critical IT services through proactive monitoring, real-time alert handling, and rapid issue resolution using SCOM, Dynatrace, and ServiceNow. Experienced in end-to-end incident handling, including triage, detailed investigation, log analysis, escalation, RCA support, and SLA compliance. Adept at collaborating with cross-functional teams to support major incidents, drive service restoration, and implement permanent fixes and process improvements. Additionally proficient in Mobile & SIM lifecycle operations, device provisioning, compliance audits, and usage optimization to reduce operational costs. Recognized for strong ownership, communication, and problem-solving skills in fast-paced 24/7 operational environments, committed to operational excellence and continuous improvement.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Analyst
DXC Technologies Pvt. Ltd.
02.2022 - Current
- Monitor enterprise IT infrastructure and applications using SCOM, Dynatrace, and ServiceNow to ensure high service availability and performance.
- Manage real-time alert queues and perform L1/L2 incident triaging, analysis, and escalation to prevent service disruptions.
- Handle end-to-end incident lifecycle, ensuring timely resolution, RCA support, and SLA compliance.
- Collaborate with cross-functional technical teams and stakeholders to support major incidents, service restoration, and status communication.
- Perform proactive monitoring and risk identification to detect performance issues before they impact users.
- Manage Mobile & SIM lifecycle operations, including provisioning, deactivation, replacements, and monthly audits for compliance and cost optimization.
- Deliver strong ownership, communication, and customer-focused problem-solving in a fast-paced 24/7 environment.
Education
Bachelor’s Degree(Bsc) -
Andhra University
Visakhapatnam, APSkills
Problem-solving expertise
Strong Communication & Coordination
ITIL Practices (Incident, Problem, Change)
Proactive Monitoring & Risk Identification
Documentation and reporting
Advanced MS Excel proficiency
Log Analysis & System Diagnostics
Incident Investigation & Troubleshooting
Certification
Microsoft Certified: Azure Administrator Associate (AZ-104)
Core Strengths
- Strong verbal and written communication skills.
- Effective multitasking and prioritization in high-pressure environments.
- Team-oriented mindset — fostering collaboration and knowledge sharing.
- Self-motivated, confident, and proactive in problem-solving.
Timeline
Analyst
DXC Technologies Pvt. Ltd.
02.2022 - Current
Bachelor’s Degree(Bsc) -
Andhra University