SAI SUNDEEP ADIVI
Hyderabad
Summary
. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Quality Specialist
24-7 Intouch CX
Hyderabad
01.2024 - Current
- As a Quality Specialist member, I used to work on audits, provide feedback to agents, and share insights.
- Educated agents on specific QA standards, and confirmed the maintenance of standards.
- Conducted internal audits to ensure compliance with quality standards and procedures.
- Facilitated training sessions for staff on quality assurance procedures and policies.
- Supported continuous improvement initiatives by analyzing performance data and recommending process enhancements.
- Prepared reports on product defects to identify trends in quality issues.
E-Support Officer
Intouch Cx
01.2023 - 01.2024
- To interact with U.S, U.K and A.P.A.C customers to assist them with Google Products in different medium (Chat, Call, Email).
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
Customer Relationship Manager
Innovative Figital
01.2019 - 01.2021
- 27 Month's experience
- Interacting with Customers and handling the calls and generating the lead to revenue
Billing Executive & Administrator
J.S constructions
01.2018 - 01.2019
- 16 months' experience as Billing Executive & Administrator
- Quality checking
- Problem analyzing
- Solving different types of Problems
- Making Bills According to the work orders
- Experience in handling different work (Maintaining workers timely)
Education
B.Tech - Computer Science & Engineering
Vishwa Bhartiya Vidya Parishad
Eluru01.2018
Board of Intermediate Education - M.P.C
Sree Chaitanya Junior college
Machilipatnam01.2014
Board of Secondary Education -
Sree Balaje Vidyalayam
Machilipatnam01.2012
Skills
- Quality assurance
- Internal auditing
- Data analysis
- Training development
- Process improvement
- Regulatory compliance
- Customer service
- Performance monitoring
- Critical thinking
Personal Information
- Date of Birth: 09/19/1996
- Nationality: Indian
- Marital Status: Single
Timeline
Quality Specialist
24-7 Intouch CX
01.2024 - Current
E-Support Officer
Intouch Cx
01.2023 - 01.2024
Customer Relationship Manager
Innovative Figital
01.2019 - 01.2021
Billing Executive & Administrator
J.S constructions
01.2018 - 01.2019
B.Tech - Computer Science & Engineering
Vishwa Bhartiya Vidya Parishad
Board of Intermediate Education - M.P.C
Sree Chaitanya Junior college
Board of Secondary Education -
Sree Balaje Vidyalayam
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