Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SAI TARUN KUMAR BARNIKANA

Hyderabad

Summary

Application Production Support Engineer with 6 years of experience in healthcare, including on-site work in Mexico. Expertise in supporting large-scale applications using Informatica PowerCenter, SQL, and Linux. Proficient in batch job monitoring, incident triage, and SLA compliance in 24/7 environments. Recognized for effective cross-regional collaboration and proactive issue resolution, ensuring data integrity and compliance.

Overview

6
6
years of professional experience

Work History

IT Analyst

Tata Consultancy Services, Cigna
Hyderabad
11.2024 - Current
  • Led an 8-member application support team to manage healthcare application operations post onsite return.
  • Collaborated with vendor and development teams to troubleshoot application bugs and data issues.
  • Ensured round-the-clock production support for Informatica-based ETL processes and SQL data flows.
  • Prepared RCA documentation and implemented preventive actions for recurring issues.
  • Provided technical support to clients by delivering solutions tailored to specific problems.
  • Deployed patches and updates for applications in accordance with change management protocols.
  • Developed application support processes to maintain high availability of critical applications.
  • Performed root cause analysis for complex production incidents, implementing preventive measures accordingly.

IT Analyst

Tata Consultancy Services, Cigna
Guadalajara
04.2023 - 11.2024
  • Served as onsite lead, managing production support and enhancements for client operations.
  • Monitored daily batches, resolved abends, and optimized workflows to enhance performance.
  • Collaborated with cross-functional teams across time zones to ensure smooth operational flow.
  • Provided L2/L3 support for critical healthcare systems while ensuring adherence to SLAs.
  • Resolved priority issues by identifying root causes and implementing effective solutions.
  • Identified multiple processes for automation, collaborating with automation team to implement solutions, reducing manual work.

Systems Engineer

Tata Consultancy Services, Cigna
Hyderabad
08.2019 - 03.2023
  • Managed Informatica job monitoring, Linux server checks, and SQL data validations.
  • Delivered L2/L3 support for critical healthcare systems, ensuring compliance with SLAs.
  • Investigated data load failures, developed fix scripts, and collaborated with business analysts.
  • Streamlined troubleshooting processes to improve communication with end-users.
  • Acquired extensive domain knowledge in U.S. healthcare focused on claims and authorizations.
  • Proactively analyzed application data, resulting in decreased ticket inflow.

Education

B.TECH - Computer Science And Engineering

GMR Institute of Technology
Rajam
04-2019

Skills

  • Informatica PowerCenter
  • SQL database management
  • Unix/Linux operating systems
  • PL/SQL
  • ServiceNow platform
  • TOAD for Oracle
  • SQL Developer
  • SSMS
  • Application production support
  • Batch scheduling and automation
  • File transfer protocols (WinSCP, PuTTY)
  • JIRA project tracking
  • UDeploy deployment automation
  • Troubleshooting methodologies
  • Change management processes

Accomplishments

  • Star of the Month
  • On the Spot
  • Best Team Award
  • Service & Commitment
  • Applause Award

Timeline

IT Analyst

Tata Consultancy Services, Cigna
11.2024 - Current

IT Analyst

Tata Consultancy Services, Cigna
04.2023 - 11.2024

Systems Engineer

Tata Consultancy Services, Cigna
08.2019 - 03.2023

B.TECH - Computer Science And Engineering

GMR Institute of Technology

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SAI TARUN KUMAR BARNIKANA