Saitej Gundu

Results-driven software professional with 7 years of experience in the industry and a specialization in Microsoft Dynamics 365 as a Technical Consultant for the past 5.5 years. Demonstrating a strong understanding of software development principles and best practices, combined with an extensive background in Dynamics 365 implementation and customization. Skilled in translating business requirements into practical technical solutions, with expertise in CRM modules like sales, service and Field service within the Dynamics 365 ecosystem. Proficient in configuring and customizing Dynamics 365 applications, designing workflows, and developing custom plugins and extensions. Adept at data migration, system integration, and troubleshooting, ensuring smooth implementation and seamless operation of Dynamics 365 solutions. Effective in collaborating with cross-functional teams and providing expert technical guidance throughout the project lifecycle. Excellent communication and presentation abilities, driving successful engagements and fostering client satisfaction. Continuously staying abreast of the latest developments in Dynamics 365 to deliver innovative and efficient solutions.

Banking(ICICI BANK) - November 2023 - Till Date 

ICICI Bank system is implemented based on the sales module of dynamics 365 . Mostly focused on creating a leads, using different ways likes manual, automation, bulk upload, scheduling, in app notifications  through azure. This system contains  lot of configurations, master data , assignments , products and activities like appointment , phone call , task and also integrated with azure services.

Banking system  (CHC Bank ) -  August 2022- October 2023

 CHC Bank has implemented the Dynamics 365 Sales module as a central component of their business operations. This module encompasses several critical processes, including customer onboarding, banking security requests, bank charges and addressing customer sensitive needs. By leveraging Dynamics 365 Sales, CHC Bank can streamline and optimize these operations, enhancing their overall efficiency and customer service.

Furthermore, the Dynamics 365 Sales module is integrated with multiple applications within the CHC Bank ecosystem. Two notable integrations are the Operational Data Store (ODS) and the Active Bank system. These integrations facilitate seamless data flow and real-time synchronization between the various systems, ensuring accurate and up-to-date information across the board. This integration capability empowers CHC Bank to leverage the data from different sources, make informed decisions, and provide a unified experience to their customers.

TAQA (oil Field Services ) -  September 2021- July 2022 

The TAQA oil field service app is developed on the foundation of Dynamics 365 Sales and Field Service modules.

The application caters to various service lines, such as Coil Tubing, Cementing, Drilling, and Fracturing, enabling efficient and effective management of oil field operations.

Digital Check-In Portal (Reyes Coca Cola Bottling)   August 2021-September 2021

Developed a portal application for visitors to streamline the check-in process at the organization. Created a user-friendly interface for seamless user experience. Implemented features to capture visitor information and generate digital check-in passes. Collaborated with stakeholders to gather requirements and ensure the application met organizational needs.

Driver CBP Application (Reyes Coca Cola Bottling)   June 2021 - August 2021

Built a canvas application for internal use within the organization.

Designed and implemented features to assist drivers in managing their deliveries and routes.

Integrated data from various sources to provide real-time updates and improve efficiency.

Worked closely with the Reyes Coca Cola Bottling team to understand their requirements and deliver a tailored solution.

Sulzer Manufacturing   April 2021 - June 2021

The application is primarily built on the Dynamics 365 Sales module, which facilitates lead generation, opportunity management, and quote generation for manufacturing units.

Qatar Airways   Jan 2020 - March 2021

The Qatar Airways application is implemented using the Dynamics 365 Customer Service module, enabling passengers to provide feedback about the services and raise service requests related to PNR and flight information.

The application also integrates the Customer 360 portal with Dynamics 365, providing a seamless experience to customers.

BAT (British American Tobacco)    Jan 2019 - Dec 2019

The BAT system is a field service module-based product developed in CRM, utilized by Trade Marketing Representatives (TMRs), Area Managers, and Administrators. The TMRs sell tobacco products to various outlets, conduct Retail Audits, Assessment Responses, and Compliance Headers. The BAT Administrator creates a monthly Cycle plan for TMRs to perform these operations.

Sylvan Learning System   Dec2017 - Feb 2019

Sylvan is an online education system that operates across the USA and Canada, with centers and satellites. The system offers various online programs and services to students and customers. It has several modules such as customer management, scheduling, enrollment, invoicing, and billing. Seating arrangement, attendance regularization, and flexibility for students to transfer to another center are also available.

• Microsoft Dynamics 365 for sales
• Microsoft Power platform fundamentals.
• Microsoft Dynamics 365 Customization's and configurations.
• Microsoft Dynamics 365 for Beginners course.
• Certified in SQL server 2000 from NIIT.