Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic
SAITEJA KONDA

SAITEJA KONDA

IAM ENGINEER
Hyderabad,TG

Summary

IAM Support Engineer with over three years 6 months of expertise in orchestrating authentication and authorization systems utilizing IBM ISAM and ForgeRock.

Overview

3
3
years of professional experience

Work History

Forgerock IAM Engineer

Tata Consultancy Service
01.2024 - Current
  • Handled P3/P4 incidents related to authentication, authorization, user provisioning, deprovisioning, and registration issues.
  • Participated in change KT calls and performed post-change validations to ensure application stability.
  • Conducted application and system monitoring using tools such as Dynatrace, Splunk, Prometheus, Grafana, and custom API ‘s.
  • Analyzed incidents by reviewing detailed Splunk logs to identify root causes and resolve access-related issues.
  • Troubleshot OTP delivery issues by validating logs and metrics through mPulse and SendGrid.
  • Monitored and ensured the successful delivery of health check emails for system performance validation.
  • Prepared and documented OPEX reports and Minutes of Meeting (MoM) following changes and incidents.
  • Worked closely with cross-functional teams to ensure SLA compliance and effective resolution of IAM-related incidents.

ISAM IAM Analyst

Tata Consultancy Service
04.2022 - 06.2024
  • Monitored servers and applications using Splunk and BEM tools to ensure continuous availability and performance.
  • Investigated and resolved authentication and authorization issues, maintaining secure and seamless user access.
  • Handled user provisioning, deprovisioning, and registration requests, ensuring accurate identity lifecycle management.
  • Managed the full SSL certificate lifecycle, including expiry tracking, coordination with partner teams, and renewal using Putty (CLI) or LMI (GUI).
  • Created and executed change implementations by preparing change requests with defined procedure steps.
  • Supported server patching activities, including service restarts and post-patch health check validations.
  • Performed AIX patching, system health checks, and RCA for service failures.
  • Ensured compliance with security and operational policies through ITIL-aligned incident and change management practices.
  • Ensured high availability through weekend/on-call shifts, DR support, and change execution.
  • Led documentation of MoMs, SOPs, and contributed to automation initiatives.

Education

Bachelor of Technology - Computer Science & engineering

Jawaharlal Nehru Technological University
Hyderabad
01.2021

Skills

  • ForgeRock and WebSEAL
  • ISAM and LDAP
  • Single sign-on (SSO)
  • OAuth and SAML
  • OpenID Connect (OIDC)
  • One-time password (OTP)
  • Push authentication
  • Splunk and Dynatrace
  • Azure Monitor
  • Base event manager (BEM)
  • SendGrid integration
  • SSL/TLS management
  • LMI and TPP
  • PuTTY and GIT
  • ServiceNow expertise
  • Patch management strategies
  • Role-based access control (RBAC)
  • Access provisioning techniques
  • Windows and Linux administration
  • IAM implementation strategies
  • Authentication troubleshooting skills
  • User provisioning processes
  • System monitoring practices
  • Certificate management solutions
  • Incident management protocols
  • Change management methodologies
  • Root cause analysis techniques
  • Performance validation methods
  • Cross-functional collaboration skills
  • Documentation practices improvement
  • Problem-solving capabilities

Websites

Accomplishments

On-the-Spot Award (Apr 2025) – Recognized for consistent performance and delivery in the ForgeRock.

Service and Commitment Award (Mar 2025) – Awarded for loyalty, dedication, and sustained contributions to organizational success

Best Team Award (Apr 2021 – Aug 2022) – As part of the ISAM team, demonstrated outstanding performance across incident, problem, and change management

Achieved a downward trend in incidents, with zero Priority-1s, and only one Priority-2 in non-production

Significantly improved incident and problem resolution time, enhancing customer satisfaction

Delivered a higher change success rate, ensuring better system stability

Exceptional team recognition (Jun 2024) – awarded for critical contribution in redoing Entrust certificate

Renewals, ensuring smooth operations without downtime

Star Team Appreciation (2023–24) – Received client-side recognition (SOM and PSM) for excellent handling of ISAM incidents, SRs, and changes over 8 to 9 months, contributing to a highly stable environment

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

Timeline

Forgerock IAM Engineer

Tata Consultancy Service
01.2024 - Current

ISAM IAM Analyst

Tata Consultancy Service
04.2022 - 06.2024

Bachelor of Technology - Computer Science & engineering

Jawaharlal Nehru Technological University

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