SaiTeja TADI
Hyderabad
Summary
MDM Administrator with extensive experience at F5 Networks, specializing in JAMF and SCCM administration. Demonstrated success in device deployment and monitoring, with strong analytical skills driving operational efficiency. Managed software deployments while ensuring compliance and security across platforms. Experience as Team Lead enhances leadership capabilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
JAMF/Intune/SCCM Administrator
F5 Networks
11.2021 - Current
- Managed MDM activities using JAMF, Intune, and SCCM tools.
- Administered JAMF for device management, ensuring optimal functionality.
- Created and maintained configuration profiles within JAMF Console.
- Provided troubleshooting support for end device issues related to JAMF and Apple.
- Assisted users with JAMF/macOS solutions and authentication challenges.
- Supported inventory management and application lifecycle from creation to publishing.
- Executed device lock, wipe, and other activities based on requests.
- Conducted cleanup activities for stale records across all MDM platforms.
- Deployed Windows operating system images using SCCM OS Deployment feature.
- Created packages, collections, task sequences and advertisements in SCCM for software deployments.
- Managed software deployments using System Center Configuration Manager.
- Developed and maintained SCCM documentation and procedures.
- Collaborated with IT teams to ensure system security compliance.
- Provided training to staff on software installation and usage.
- Managed software deployment using System Center Configuration Manager tools.
- Troubleshot application issues to ensure seamless user experience.
- Provided technical support to end-users for software-related inquiries.
- Developed and maintained documentation for configuration processes and procedures.
- Collaborated with cross-functional teams on system integrations and upgrades.
- Implemented security patches via SCCM Software Updates feature for various versions of Windows OS.
MDM Administrator
Genpact
03.2021 - 11.2021
- Administered JAMF and ADE support, ensuring efficient deployment and monitoring of devices.
- Executed deployment tasks, verifying successful completion of each phase.
- Utilized ABM tool for effective management of device enrollment processes.
- Managed Microsoft Intune and Endpoint Manager for MDM and Auto Pilot implementation.
- Conducted device enrollment activities for Windows machines via Intune.
- Oversaw application deployment and maintenance of configuration profiles and compliance policies.
- Performed monthly server and workstation patching, ensuring thorough monitoring to completion.
- Addressed vulnerabilities and applied CVE patches promptly.
Team Lead & SCCM and OSD Deployment Engineer
TCS
06.2017 - 02.2021
- Executed migration and post-migration tasks for client Virtual Machines and Physical Systems.
- Performed SCCM patching activities to ensure system security and compliance.
- Managed general system administration tasks across Citrix and Windows platforms.
- Led complete migration of Windows VMs and Physical Machines using SCCM OSD.
- Analyzed SCCM log files to troubleshoot errors and resolve issues effectively.
- Administered JAMF Console for management of Apple devices, enhancing operational efficiency.
- Conducted cleanup activities for stale records and duplicates based on received requests.
- Oversaw team of 11 members, coordinating all managerial and technical functions.
Webservices Team - Earthlink Project
TCS
Hyderabad
11.2015 - 05.2017
- Oversaw domain management tasks including registration, DNS, email management, and web hosting.
- Directed customer email and web hosting migration projects for seamless transitions.
- Resolved DNS management issues, assisted with renewal requests, and facilitated domain release with Auth Codes.
- Managed team performance during Team Lead absence to ensure operational continuity.
Technical Support Team- Ernst Young Pvt Ltd
Wipro
11.2013 - 10.2015
- Executed migration of Windows Operating System from Windows 7 to Windows 10 using SCCM OSD process.
- Managed Task Sequence procedures for comprehensive OS deployment.
- Installed user-required software as part of task sequence management.
- Created and managed user and computer accounts in Active Directory.
- Provided password reset support for user and computer accounts.
- Delivered application guidance, installation, and troubleshooting support across Ernst & Young IT teams in India.
- Resolved software and hardware issues for laptops and desktops based on work requirements.
- Deployed regular security updates and Windows patches using SCCM Console.
Technical Support Team- Axis Bank Data Centre
Wipro
08.2011 - 10.2013
- Delivered on-site support for user inquiries regarding operating systems and software applications.
- Maintained domain profiles, including creation, deletion, enabling of user accounts, and password resets.
- Managed remote operations for 30 branches to ensure seamless IT functionality.
- Executed OS upgrades, transitioning from Windows XP to Windows 7 efficiently.
- Monitored Symantec Antivirus Console and ensured timely client updates.
Education
Diploma - Computer Engineering
Government Polytechnic College
MasabtankSkills
- JAMF and SCCM administration
- Intune and MEM management
- Device deployment and monitoring
- Operating system deployment
- macOS device management
- Documentation creation and analysis
- Remote control solutions
- Analytical skills and problem-solving
- BeyondTrust PMC
- CrashPlan backup solutions
- ServiceNow ticketing system
Certification
- ITIL V3 Foundation Certified
- Microsoft Azure Fundamentals
- Google AI Essentials course and certification
- 2 Day Generative AI Mastermind training
- Microsoft SCCM Management
- Azure Intune and MEM
- Windows 10: Intune Device Management
Honors And Awards
- ShoutOuts for expertise and dedication, F5 Networks
- Applause for Employee, TCS
- Team Excellator, Ernst Young
- Star Team, Wipro
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
JAMF/Intune/SCCM Administrator
F5 Networks
11.2021 - Current
MDM Administrator
Genpact
03.2021 - 11.2021
Team Lead & SCCM and OSD Deployment Engineer
TCS
06.2017 - 02.2021
Webservices Team - Earthlink Project
TCS
11.2015 - 05.2017
Technical Support Team- Ernst Young Pvt Ltd
Wipro
11.2013 - 10.2015
Technical Support Team- Axis Bank Data Centre
Wipro
08.2011 - 10.2013
Diploma - Computer Engineering
Government Polytechnic College