SAI TEJA REDDY ADLA
Melbourne
Summary
Dedicated and detail-oriented Network Support Engineer with hands-on experience in designing, implementing, and maintaining secure and efficient network infrastructures. Skilled in troubleshooting complex connectivity issues, optimizing network performance, and supporting end-users with clear, effective communication. Proficient in networking protocols such as TCP/IP, DNS, and DHCP, with a strong focus on security and continuous improvement. Adept at working collaboratively with cross-functional IT teams to deliver reliable network solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Computer Network Analyst
Department of Human Services
Melbourne
06.2022 - Current
- Provided technical support on LAN and WAN equipment installations, configurations and upgrades.
- Tested new products prior to deployment in order to verify compatibility with existing networks.
- Resolved customer service requests related to networking issues in a timely manner.
- Assisted in troubleshooting complex networking problems related to LAN and WAN communications.
- Designed high availability solutions utilizing load balancers, VPNs and other technologies.
- Analyzed network traffic to identify security threats and vulnerabilities.
- Developed, deployed and maintained network infrastructure including routers, switches, firewalls and wireless access points.
- Coordinated with vendors on installation of new hardware or software components required by the organization.
- Managed switches, routers, and firewalls for network.
Desktop Analyst
PROBECX
Melbourne
02.2021 - 04.2022
- Performed system maintenance tasks such as patching, virus scans, disk defragmentation.
- Repaired malfunctioning PCs and troubleshoot system failures due to hardware problems or malware infections.
- Monitored service desk tickets, assigned tickets to appropriate technicians and tracked ticket status until resolution.
- Provided remote assistance to users located at different sites using remote control tools like TeamViewer.
- Diagnosed hardware and software faults and provided solutions in a timely manner.
- Resolved issues with Windows operating systems including installation of updates and patches.
Education
Professional Year Program - ACS IT
The William Lite Institute
Adelaide01-2020
Master of Science - I.T (Computer Networking)
Charles Sturt University
Melbourne01-2018
Bachelor of Science - Computer Science
Lovely Professional University
Jalandhar, India01-2015
Skills
- Network troubleshooting
- LAN management
- WAN management
- Network configuration
- Vendor coordination
- Technical support
- Customer service
- ITIL framework
- IP addressing
- WAN and LAN installations
- Routing protocols
- Systems design
- System upgrades
- Network performance analysis
- Network device monitoring
- Desktop and laptop expert
- Performance testing
Certification
- CCNA/ITIL
- Microsoft 365 Expert
Timeline
Computer Network Analyst
Department of Human Services
06.2022 - Current
Desktop Analyst
PROBECX
02.2021 - 04.2022
Professional Year Program - ACS IT
The William Lite Institute
Master of Science - I.T (Computer Networking)
Charles Sturt University
Bachelor of Science - Computer Science
Lovely Professional University
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