Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Sai Vandana Yedugani

Sai Vandana Yedugani

Hyderabad

Summary

Detail-oriented professional committed to improving organizational outcomes by monitoring performance initiatives. Focused on planning, implementing, and optimizing procedures. Specializing in operations and dedicated to maximizing quality.

Overview

5
5
years of professional experience

Work History

Quality Analyst

IntouchCX
03.2022 - 09.2024
  • Conducted root cause analysis to investigate the source of problems in production process.
  • Provided thorough documentation on all quality control activities and results.
  • Developed testing plans for new products based on customer requirements.
  • Performed data analysis using statistical methods to assess trends in product defects.
  • Conducted regular audits of supplier facilities to evaluate performance against agreed upon standards.
  • Compiled reports detailing findings from quality assurance testing activities.
  • Maintained records of inspection results, test data, and other relevant information.
  • Prepared presentations summarizing findings from various tests or experiments conducted during the course of a project.

Esupport Officer

Knoah Solutions
10.2020 - 04.2021
  • Developed user documentation for customer support processes.
  • Conducted daily system checks and monitored system performance.
  • Installed, configured and upgraded computer systems according to company standards.
  • Analyzed customer feedback to identify areas for improvement in customer service procedures.
  • Created reports summarizing customer service activities and trends.
  • Developed training materials for staff members regarding customer service policies and procedures.
  • Identified potential issues before they became problems by monitoring customer accounts closely.
  • Worked closely with other departments such as sales, marketing and engineering teams to ensure smooth operations.

Customer Support and sales executive

Delve Business Solutions
07.2019 - 08.2020
  • Analyzed market trends and competitive landscape to identify opportunities for growth.
  • Trained junior sales staff on techniques for improving customer service experience.
  • Utilized CRM software to track leads and manage accounts throughout the sales cycle.
  • Generated reports summarizing sales performance metrics and presented findings to management team.
  • Monitored feedback from customers regarding product quality and suggested improvements accordingly.
  • Provided technical support during product demonstrations at client sites.

Education

SSC -

Matrusri E&L

Intermediate -

Narayana junior college

Under Graduation -

Stanley College of Engineering and Technology for Women

Skills

  • Sales force
  • Ark360
  • Regulatory and compliance standards
  • Data Analysis
  • Meticulous attention
  • Develop, execute and test cases
  • Bug Data maintenance
  • Materials Inspection
  • Defect tracking
  • Data Validation
  • Project management expertise
  • Report creation
  • Mastery of quality processes

Accomplishments

Results-driven professional with a proven track record of excellence, recognized with the Winning Bravo award for two consecutive years as the Best Performer for consistently exceeding targets. Known for fostering great teamwork and promoting open communication, I successfully developed streamlined processes that enhance efficiency. In 2024, I was honored with the Top Performer award for my outstanding contributions to a new project, demonstrating my commitment to driving success and innovation within the team.

Languages

English
First Language
Telugu
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1

Timeline

Quality Analyst

IntouchCX
03.2022 - 09.2024

Esupport Officer

Knoah Solutions
10.2020 - 04.2021

Customer Support and sales executive

Delve Business Solutions
07.2019 - 08.2020

SSC -

Matrusri E&L

Intermediate -

Narayana junior college

Under Graduation -

Stanley College of Engineering and Technology for Women

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Sai Vandana Yedugani