Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
SAI VENKATA NARAYANA

SAI VENKATA NARAYANA

Hyderabad

Summary

To Obtain a Role and Responsibility to handle the Requirements of Company/Client in order to meet their Business Requirements. Seeking to switch career for new Competencies and Skills

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.

Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating [Job title] to manage processes effectively.

Overview

3
3
years of professional experience

Work History

Process Associate

Genpact Ind. Pvt Ltd
Hyderabad
01.2021 - 03.2024
  • Working in Operations of Company by providing support to the client (Non-Voice) and Involved in Understanding of client's data and sorting them
  • Helping in Quality audits according to their requirements.
  • Assisted in the development of operational policies and procedures to ensure compliance with company standards.
  • Identified potential risks associated with processes and recommended corrective actions.
  • Analyzed existing processes to determine areas for automation or streamlining.
  • Collaborated with cross-functional teams to develop new methods of improving process operations.
  • Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
  • Participated in regular team meetings and provided input on ways to improve existing processes.
  • Drafted work orders, validation protocols and other technical documentation.

Education

Bachelor of Business Administration -

Aditya Degree Colleges
09.2020

Skills

  • Human Resource Management
  • Operations
  • MS Excel (Intermediate)
  • Team Building
  • Customer Relationship Management Software
  • Strategic Planning
  • Meeting Coordination
  • Flexible Schedule
  • Relationship Building
  • Fast Learner
  • Issue Resolution

Accomplishments

  • Recognized as a best Associate for the first quarter of 2022 (January - April).
  • Technically Sophisticated & astute Professional, with around 2 years of Experience.
  • Experience in Requirement gathering, Teambuilding, Team Management & Documenting.
  • Consistently maintained high customer satisfaction ratings.

Languages

Telugu
First Language
English
Advanced
C1

Timeline

Process Associate

Genpact Ind. Pvt Ltd
01.2021 - 03.2024

Bachelor of Business Administration -

Aditya Degree Colleges
SAI VENKATA NARAYANA