Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Route Trainer
Centum Learning -sister Company Of Airtel
Vijayawada
12.2022 - Current
Helped establish a culture of continuous improvement within the organization by actively soliciting feedback from drivers on ways to enhance their training experience.
Improved overall efficiency of delivery routes by analyzing data and identifying areas for optimization.
Increased retention rates among trainees by fostering a supportive and inclusive learning environment.
Enhanced driver performance by conducting comprehensive route training sessions and providing constructive feedback.
Evaluated driver performance through regular ride-alongs, providing immediate feedback and coaching as needed.
Collaborated with management to address any identified issues or challenges related to route operations.
Assisted with recruitment efforts, conducting interviews and assessing candidate suitability for route driver positions based on experience, skills, and attitude.
Conducted refresher trainings for experienced drivers when needed to ensure compliance with evolving regulations or company policies.
Led regular safety meetings to reinforce the importance of adhering to company policies and following best practices on the road.
Retail Trainer
Hul-Lta School Of Beauty
Visakhapatnam
05.2021 - 06.2022
Led workshops on best practices in customer service and upselling techniques, resulting in higher average transaction values for the retail location.
Improved customer satisfaction ratings by consistently providing exceptional support to the retail team through ongoing coaching and mentoring.
Assisted retail managers in developing customized performance improvement plans for underperforming staff members, enabling targeted coaching efforts to yield positive results.
Strengthened relationships with key vendors by delivering specialized product trainings that improved overall staff expertise on available merchandise offerings.
Worked on beauty products as well as FMCG products
Trained sole mates recommended for specific products in GT as well as MT stores
Soft Skills Trainer
Ilm
Bengaluru
05.2018 - 04.2020
Delivered engaging presentations on topics such as communication, teamwork, problem-solving, and leadership, resulting in strengthened professional relationships among trainees.
Enhanced participant engagement by incorporating real-life scenarios and interactive activities in training sessions.
Collaborated with clients to identify specific soft skill gaps and tailored training programs accordingly, leading to increased workplace efficiency.
Boosted trainee retention of soft skills concepts through hands-on learning experiences and group exercises.
Trained the Trainers
Worked as Trainee team leader (Mtm)
Managed Trainers team as per Sop
Customer Service Executive
Karvy Data Management
Vijayawada
04.2017 - 02.2018
Streamlined communication channels for improved efficiency in handling customer concerns.
Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
Spearheaded initiatives that streamlined work processes, enabling the team to handle more calls efficiently without compromising on client satisfaction levels.
Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Dealt with a government project
Education
Nalanda Degree - Bcom
Krishnaveni
Vijayawada
Skills
Technical aptitude
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Timeline
Route Trainer
Centum Learning -sister Company Of Airtel
12.2022 - Current
Retail Trainer
Hul-Lta School Of Beauty
05.2021 - 06.2022
Soft Skills Trainer
Ilm
05.2018 - 04.2020
Customer Service Executive
Karvy Data Management
04.2017 - 02.2018
Nalanda Degree - Bcom
Krishnaveni
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