SAIVIKRANTH CHIRIVELLA

As a Process Support Executive at Tech Mahindra, I excelled in non-voice communication and analytical problem-solving, ensuring customer satisfaction and operational excellence. My strong collaboration with teams enhanced system efficiency, underscored by a commitment to quality and timely delivery. Expert in verbal and written communication, I consistently achieved and surpassed service standards.

• Google Cloud Certified Associate Cloud Engineer
• Microsoft Certified: Azure Fundamentals
• Certification in 'System H/W & Networking, Software & OS Installation & Web/App Hosting'

Handled email-based communication to resolve customer queries efficiently., Ensured timely follow-ups and responses to maintain customer satisfaction., Documented all interactions and maintained accurate records for future reference., Worked with internal teams to resolve process bottlenecks and enhance workflows., Assisted in the implementation of process improvements for better efficiency., Supported team members by sharing knowledge and providing guidance., Analyzed process workflows to identify areas for improvement., Provided solutions to common customer issues through detailed troubleshooting., Maintained accurate logs and reports to track progress and identify trends.