Saivishaak P

Senior Associate

Cognizant

Chennai

04.2018 - Current

I joined as a fresher and completed seven years at Cognizant. I worked for an American client insurance based company, Blue Cross Blue Shield of Minnesota.
Development and enhancement work to generate Business Intelligence reports using Data Manipulation in SAS EG and data usage from different domains which includes Membership, Enrolment, Medical and Pharmacy claims processing and production of Yearly, Weekly, Monthly, Daily reports based on business requirement
Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
Analyzed data and created reports for senior management.
Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
Promoted high business client satisfaction by resolving problems with knowledgeable, friendly service.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Achieved cost-savings by developing functional solutions to problems.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Prioritized and organized tasks to efficiently accomplish service goals.
Provided excellent service and attention to clients, whether face-to-face or through phone conversations.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Recognized by management for providing exceptional client service.