SAIVISWANATH RK

• Setting up of various system parameters in bank applications like eBBS,RLS,&UTS.

• Handling the internal user access management in the eBBS, RLS & UTS systems of about 25 applications like

adding, modifying, deleting the user IDs and resetting the password, and unlocking.

• Reviewing the user access rights matrix every quarter and sending it to all the line managers.

• Performing UAT for the complex system codes before setting up in the production system.

• The Service Level agreement is met in all the activities done by the team.

• Effectively managed time & Resources by continuously improving the systems process.

Handling Customer complaints in the Loyalty Management System.

Endpoint Security Support:

• In Tamilnad Mercantile Bank worked as a Resident Engineer for nearly 2 years for Trend Micro Apex one, EDR product support

• Centralized management of Anti-virus software, maintenance, and support of Trend Micro Security

• Maintain and manage changes in running environment

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Used company troubleshooting resolution tree to evaluate technical problem and find appropriate solutions

• Detect Security issues, Create custom ticket, and manage problems until the ticket closure.