Summary
Overview
Work History
Education
Skills
Software
Timeline
Making Rap Music
Generic
Saiyam Agarwal

Saiyam Agarwal

Customer Happiness Officer
Mumbai,MH

Summary

Highly empathetic and detail-oriented professional with a strong track record in client follow-up, conflict resolution, and relationship management. Skilled in navigating sensitive situations with patience, actively listening to client needs, and delivering exceptional post-service support to ensure long-term satisfaction. Adept at catalyzing communication between teams and mediating complex administrative processes to achieve positive outcomes for all stakeholders.

Overview

3
3
Languages

Work History

Counseling Services Coordinator

Tamil Nadu Prisoners Welfare Council
01.2026 - 05.2026
  • Coordinated counseling sessions for inmates, ensuring adherence to established protocols.
  • Supported crisis intervention efforts, providing immediate assistance during critical situations.
  • Maintained accurate records of counseling activities and inmate progress reports.
  • Initiated and processed honorariums for the sessions conducted.
  • Collaborated with correctional staff to facilitate communication between inmates and counselors.

Education

Bachelor of Science - Psychology

SRM Institute of Science And Technology
Chengalpattu, India
04.2001 -

Master of Science - Clinical Psychology

Nagindas Khandwala College
Mumbai, India
04.2001 -

Skills

Written and verbal communication

Relationship building

Client needs assessments

Interpersonal skills

Problem-solving abilities

Organizational skills

Team collaboration

Active listening

Effective communication

Adaptability and flexibility

Software

Ms Office

Jamovi

Data Entry

Timeline

Counseling Services Coordinator

Tamil Nadu Prisoners Welfare Council
01.2026 - 05.2026

Master of Science - Clinical Psychology

Nagindas Khandwala College
04.2001 -

Bachelor of Science - Psychology

SRM Institute of Science And Technology
04.2001 -

Making Rap Music

I love you making rap music since I was 13 years old. I was always into music and Rap was the kind of music I could do because my voice texture and my strength of holding note and all would not support professional singing or anything but I was very fond of music so I choose rap as it's very easy form of music and anybody can be a part of it. Also Hip Hop as a culture inspired me a lot and helped me cope up through my dark face of life wehere I needed motivation, I needed support, hip hop and music were always there. I listen to all kind of music ranging from Rock to Jazz to Country Pop to anything you give me I'll listen to it. Since my childhood I was also very fond of writing and  rap seemed like a very good option for me where I could explore my writing and also explore my music. I've always loved making music no matter what genre it belongs to as long as it sounds good in my head. I haven't been able to produce music like it sounds in my head but I am on a journey where I explore it and grow daily.

Saiyam AgarwalCustomer Happiness Officer