Saiyam Takkar
New Delhi,New Delhi
Summary
Results-driven Business Systems Manager with expertise in machine learning and ETL processes. Leads cross-functional collaboration to optimize processes and enhance infrastructure development. Delivers innovative solutions that align with customer needs while managing application support and security optimization. Experienced in integrating technologies and overseeing project management to achieve strategic objectives.
Overview
10
10
years of professional experience
Work History
Business Systems Manager
Optum Global Solution
Gurugram
12.2017 - Current
- Achieved monthly savings of $500K through IVR analysis, improving customer satisfaction levels.
- Developed analytical solutions to address complex business challenges with data-driven strategies, enhancing decision-making and operational efficiency.
- Built machine learning model to analyze patient data, predicting risks and addressing HEDIS gaps.
- Constructed rule engine for Star Measure and HEDIS Quality Measures since 2018, outlining functional requirements.
- Evaluated project requirements to enhance quality processes for Agentic AI.
- Executed ETL processes and conducted data quality checks to ensure accuracy and reliability of project outputs.
- Integrated caller interactions across mobile app and web platforms for enhanced visibility.
- Collaborated with teams to leverage healthcare process knowledge, identifying and prioritizing areas for improvement.
- Developed Python scripts for year-end auditing, facilitating immediate responses during quality audits.
Senior Business Systems Analyst
Tekbiz Solutions
Florida
01.2016 - 09.2017
- Refined IVR functionalities, optimizing systems within DTA project scope to enhance user experience.
- Contributed to development of Native Mobile app for SNAP/TANF users, improving accessibility to services.
- Assessed impact of changes to existing systems following upgrades, ensuring seamless integration and functionality.
- Designed system architecture diagrams to illustrate the flow of data between applications.
- Created complex SQL queries to generate reports from multiple data sources.
- Performed root cause analysis on production incidents to determine corrective actions.
- Conducted research on emerging technologies to identify opportunities for improvement.
Education
Master of Science - Computer Science
Fairleigh Dickinson University
Teaneck, New Jersey06-2016
B.Tech - Electronics And Communications Engineering
Jaypee University of Information Technology
Solan, Himachal PradeshSkills
- Data analysis
- Machine learning
- SQL querying
- ETL processes
- System integration
- Business process improvement
- Problem solving
- Root cause analysis
- Team collaboration
- Requirements gathering
- Cross-functional team leadership
Timeline
Business Systems Manager
Optum Global Solution
12.2017 - Current
Senior Business Systems Analyst
Tekbiz Solutions
01.2016 - 09.2017
Master of Science - Computer Science
Fairleigh Dickinson University
B.Tech - Electronics And Communications Engineering
Jaypee University of Information Technology