Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAIYAM TANDON

PUNJAB

Summary

Identifying and mitigating financial risks through meticulous analysis and strategic intervention. Evaluating transaction patterns, conducting thorough investigations into suspicious activities, and implementing robust risk management protocols to combat emerging fraud trends.

Overview

4
4
years of professional experience

Work History

SR. COORDINATOR (RISK INVESTIGATION)

PAYPAL INDIA
12.2022 - Current
  • Meeting 94% quality benchmark along with AHT of 219 seconds while delivering exceptional experience to our customers and sometimes going beyond the normal procedure in special cases.
  • Handling SPOC role for attendance and staffing for the whole team to take care of shrinkage.
  • Acting SPOC for empowerment stories and winning the empowerment stories twice in inter site competitions hosted between Bangalore, Chennai and Shanghai.
  • Successfully coached more than 100 teammates by giving prompt feedback on the action taken by them.
  • Reviewing accounts for potential Abusive Behavior and taking appropriate action

SR. ASSOCIATE, EMPLOYEE RESOURCE CENTER

AMAZON INDIA
01.2022 - 07.2022
  • Provided holistic case management services to assigned employees, including reviewing medical documentation, adjudicating leaves, and facilitating smooth return-to-work plans.
  • Collaborated with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments to resolve complex leave and disability issues.
  • Successfully resolved 98% of complex leave and disability cases within 48 hours.

VIRTUAL CUSTOMER SERVICE ASSOCIATE

AMAZON INDIA
08.2021 - 11.2021
  • Handled over 1,000 inbound customer service calls per month, addressing pre and post-order queries for Indian consumers.
  • Consistently upheld a 95% quality score while maintaining a 4-minute CHT and meeting KPIs.

Education

BACHELOR OF SCIENCE - AIRLINES, TOURISM & HOSPITALITY

Lovely Professional University
Jalandhar
01.2022

Skills

  • Microsoft Office Suite
  • Case Management Systems
  • Risk Investigation
  • Inter Team Collaboration
  • Exceptional communication
  • Dispute Resolution
  • Buyer Abuse
  • Analyzing fraud patterns

Timeline

SR. COORDINATOR (RISK INVESTIGATION)

PAYPAL INDIA
12.2022 - Current

SR. ASSOCIATE, EMPLOYEE RESOURCE CENTER

AMAZON INDIA
01.2022 - 07.2022

VIRTUAL CUSTOMER SERVICE ASSOCIATE

AMAZON INDIA
08.2021 - 11.2021

BACHELOR OF SCIENCE - AIRLINES, TOURISM & HOSPITALITY

Lovely Professional University

Similar Profiles

CREATE PROFILE
SAIYAM TANDON