Saiyani Bairagi
Kolkata
Summary
Dynamic and customer-focused professional with over 1 year of experience as a cabin crew member, known for delivering exceptional service in high-pressure, fast-paced environments. Adept at managing customer relationships, resolving conflicts, and ensuring safety while maintaining a positive and professional demeanor. Proven track record in training, team collaboration, and communication, with strong problem-solving and decision-making abilities. Seeking to leverage expertise in customer service, team leadership, and relationship management into a role in Human Resources, Business Development, where I can drive organizational growth and enhance customer satisfaction.
Overview
1
1
year of professional experience
Work History
Cabin Crew Member
Akasa Air
03.2024 - 02.2025
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Managed customer inquiries, complaints, and resolved conflicts efficiently under high pressure, demonstrating strong interpersonal and problem-solving skills.
- Provided clear and accurate communication with passengers and team members, ensuring clarity in policies and procedures.
- Promoted various airline services to enhance passenger experience, showcasing skills in identifying customer needs, increasing revenue and demonstrating an ability to engage in sales and marketing.
- Developed strong relationships with passengers, fellow crew members, and other airline professionals, showcasing networking skills relevant to business development.
- Coordinated with suppliers and service providers to ensure the best service for passengers, reflecting negotiation abilities for BDE roles.
Education
Bachelor of Commerce -
Netaji Subhash Open University
Kolkata, India10-2022
High School Diploma -
Surah Kanya Vidyalaya
Kolkata, India03-2018
Secondary School -
Surah Kanya Vidyalaya
Kolkata, India03-2016
Skills
- Effective verbal and written communication
- Conflict resolution and mediation
- Critical thinking
- Reports and documentations
- Compliance and regulations
- Meetings and presentations
- Relationship management
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Software
MS Word
MS Excel
MS Powerpoint
Timeline
Cabin Crew Member
Akasa Air
03.2024 - 02.2025
Bachelor of Commerce -
Netaji Subhash Open University
High School Diploma -
Surah Kanya Vidyalaya
Secondary School -
Surah Kanya Vidyalaya
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