Saiyed Irfan
Ahmedabad
Summary
To work with full dedication in challenging atmosphere to gain professional skills, while working with support of competent peers and guidance of strong leaders will further furnish my carrier ambition of rising pinnacle of success.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Reliance Jio
Ahmedabad
07.2016 - Current
- Total 7 years of experience in Telecom Inbound Customer Services at Tech Mahindra in Jio Process
- 2 years of experience as an Team leader,
- 4 years of experience as an Assistant Manager in Relince Jio
- Analyzed business performance data and forecasted business results for upper management.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Responsibility of sharing Weekly/TNPS scores Monthly Quality and Operation reports
- Designing and execution of Action plans for the CSR and Process improvement
- Carrying out team activities and motivational programs to keep team motivated for work
- Worked with cross-functional teams to achieve goals.
Education
2010 - BCA
Intellectual Institute of Management & Technology
Ahmedabad 08-2013
Skills
- Operations Management
- Recruiting and Interviewing
- Product and Service Knowledge
- Cost Reduction
- Employee Performance Evaluations
- Customer Relations
Accomplishments
Received Best performer of the month
Received Top Performer Certificates in every month
Last 1 year closing over performance in Top 5 Ranking
Timeline
Assistant Manager
Reliance Jio
07.2016 - Current
2010 - BCA
Intellectual Institute of Management & Technology
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