Summary
Overview
Work History
Education
Skills
Languages
Awards
Disclaimer
Timeline
Generic
SAIYED TAHA ALAM

SAIYED TAHA ALAM

Pune

Summary

Quality Team Lead with extensive experience in managing cross-functional teams and overseeing quality assurance processes. Proven track record in implementing process improvements that enhance product quality and operational efficiency. Strong leadership capabilities foster collaboration and drive team performance through strategic planning and decisive actions.

Overview

6
6
years of professional experience

Work History

Quality Team Lead

WNS
Pune
07.2024 - Current
  • Coordinated audits and assessments to identify process improvement opportunities.
  • Documented and distributed company processes and procedures to relevant personnel.
  • Conducted regular reviews of processes to pinpoint areas for enhancement.
  • Coached team members in effective problem-solving and decision-making techniques.
  • Developed and implemented quality policies, procedures, and standards for team operations.
  • Drove team performance to achieve consistent monthly quality scores.
  • Facilitated weekly and monthly calibration calls with clients to ensure alignment.

Team Lead Quality

Tech Mahindra Ltd
Pune
06.2022 - 07.2024
  • Conducted compliance audits to ensure adherence to relevant standards.
  • Facilitated daily calibration calls with clients to discuss dashboard reports and performance insights.
  • Provided regular feedback sessions to team, addressing errors and promoting development.
  • Monitored agent quality scores to support continuous improvement initiatives.
  • Finalized KPIs for quality agents through individual sessions and monthly report reviews.
  • Held weekly and monthly client calls to discuss process improvements.
  • Coordinated project timelines and resources for efficient task completion.
  • Developed strategic plans to address client needs and expectations.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Senior Quality Analyst

Tech Mahindra Ltd
Pune
04.2021 - 05.2022
  • Conducted regular audits to ensure compliance with established standards.
  • Facilitated feedback sessions with team to address errors and drive improvements.
  • Compiled weekly and monthly reports to monitor progress and performance metrics.
  • Conducted one-on-one feedback sessions with agents to enhance scores.
  • Led weekly quality sessions with team to verify operational effectiveness.

Senior Consumer Sales Associate

Tech Mahindra Ltd
Pune
05.2019 - 08.2021
  • Managed inbound sales by efficiently addressing customer inquiries and processing requests.
  • Cultivated relationships with new and existing clients to strengthen loyalty.
  • Effectively communicated product features and benefits to enhance customer understanding.
  • Recognized as Best Agent for three consecutive months for achieving maximum sales.

Education

BE - COMPUTERS

Bhagwan Mahavir College
Surat, India
01.2013

SECONDARY - Science

Sir J J J Secondary
Surat, India
01.2008

Skills

  • Critical thinking
  • Compliance auditing
  • Process improvement
  • Employee management
  • Communication skills
  • Problem-solving
  • Coaching and mentoring
  • Corrective actions

Languages

English, Hindi, Gujarati, Urdu

Awards

Title: Awarded as Best Agent for 3 consecutive months, Year: 2020, Month: October

Disclaimer

I hereby declare that all the information give above is true and correct to the best of my knowledge. Your's faithfully, Taha

Timeline

Quality Team Lead

WNS
07.2024 - Current

Team Lead Quality

Tech Mahindra Ltd
06.2022 - 07.2024

Senior Quality Analyst

Tech Mahindra Ltd
04.2021 - 05.2022

Senior Consumer Sales Associate

Tech Mahindra Ltd
05.2019 - 08.2021

BE - COMPUTERS

Bhagwan Mahavir College

SECONDARY - Science

Sir J J J Secondary

Similar Profiles

CREATE PROFILE
SAIYED TAHA ALAM