Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
SAJAD M A

SAJAD M A

Bengaluru

Summary

A Diligent store manager with 7+ years of experience in managing operations of high-volume retail stores. Proven track record of success driving retail store operations, achieving ambitious sales and revenue goals. Solid background in customer service, shrink control, and loss prevention. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

9
9
years of professional experience

Work History

Store Manager

Being Human
Bengaluru
03.2024 - Current
  • Planning and directing the day-to-day operations of the store.
  • Develop strategies to improve customer service, drive store sales, and increase profitability.
  • Create store policies and marketing programs to increase sales and grow the existing customer base.
  • Maintain high store standards and conditions and foster a positive environment.
  • Ensure customer needs are met, complaints are resolved and service is quick and efficient.

Store Manager

Bestseller
Kochi
04.2023 - 02.2024
  • Delivering excellent service to ensure high levels of customer satisfaction.
  • Motivating the sales team to meet sales objectives by training & mentoring.
  • Merchandising and Inventory control. Hitting targets and implementing strategies to improve sales.
  • Responding to customer complaints and concerns in a professional manner.
  • Forecasting future sales and preparing detailed reports on buying trends, customer requirements, and profit. Developing and arranging promotional material and in-store displays.

Store Manager

AND & Global desi
Trivandrum & Kochi
10.2018 - 04.2023
  • Overall care of Staff and their well-being. Presentation of Store & advertising.
  • Recruiting, Performance management, and workplace scheduling.
  • Product management, including ordering, receiving price change, handling damaged products, and returns.
  • Dealing with customer queries and complaints. Maximizing profitability and meeting sales targets, including motivating staff.
  • To understand the customer principles.

Fashion Consultant

Rang Bandhej
Kochi
06.2016 - 08.2018
  • Customer handling & Keep the store VM standards.
  • Maintain and handling the inventory neatly.
  • Working with a team for achieving the store targets.

Education

Master of Business Administration -

Bharathiar University
Tamil Nadu, India
01.2017

Bachelor of Computer Application -

Mahathma Gandhi University
Kerala, India
01.2015

Skills

  • Inventory Management
  • Retail Sales
  • Store Operations
  • Customer Service
  • Time Management
  • Organizational Skills
  • VM & Supervision
  • WonderSoft
  • SAP
  • Vinculum
  • Ginesys
  • MS Office (Excel, Word)

Languages

  • English
  • Malayalam
  • Hindi
  • Tamil

Personal Information

  • Date of Birth: 24/05/1994
  • Nationality: Indian
  • Marital Status: Married

Timeline

Store Manager

Being Human
03.2024 - Current

Store Manager

Bestseller
04.2023 - 02.2024

Store Manager

AND & Global desi
10.2018 - 04.2023

Fashion Consultant

Rang Bandhej
06.2016 - 08.2018

Master of Business Administration -

Bharathiar University

Bachelor of Computer Application -

Mahathma Gandhi University
SAJAD M A