Sajal Das
Hospitality Professional
Mumbai
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
26
26
years of professional experience
Work History
Group General Manager
Mathur Hospitality
Mumbai, Maharashtra
06.2022 - Current
- Key Accountabilities
- Managing Multiple Budget Properties
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
General Manager
Hotel Iris Premiere
Ahmednagar, Maharashtra
01.2015 - 06.2022
- Key Accountabilities
- Operational & Administrative in charge for 35 well appointed Rooms, 1 Multicuisine & 1 Specialty Italian Restaurant, Banqueting & IRD
- Developed and maintained relationships with Guests and suppliers through account development.
- Reducing and controlling expenses by minimising waste and allocating staff levels correctly to increase profitability
- Optimizing operational processes to ensure high team performance
- Maintaining operational efficiency with proactive oversight and corrections
- Working with team members to increase individual performance and set realistic improvement goals
- Maintaining service standard, ensuring total guest satisfaction and encouraging referrals
- Attending industry trade shows to maintain knowledge and network
- Implementing safety policies to reduce or eliminate incidents
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Manager Operations
Hotel Kohinoor Continental
Mumbai, Maharashtra
02.2014 - 01.2015
- Key Accountabilities
- Operation in charge of 2 Restaurants, 1 Coffee shop, 1 Executive Bar, & 2 Banqueting venues,
- Overview kitchen operations along with Executive Chef & 2 Sous Chef's on day to day basis
- Formulating & implementing strategic plans to enhance service quality standards while implementing strict measures in customer care procedures to optimize guest satisfaction & retention
- Supervise implementation of service quality standards in operational management
- Managing team for better performance and efficiency while providing regular training sessions to new incumbents as well as updating existing ones as per customized training calendar
- Supervised training staff to level of fine dining restaurant
- Contributing effective managerial inputs to streamline operations to ensure high standards of guest service, menu planning whilst observing highest standards of hygiene and cleanliness in Kitchen and F&B areas
- Providing vital inputs to draw forecasts, budgets, policy development and strategic reviews
- Effectively used operational tools such as budgeting, forecasting, menu abstracts and operating procedures to enhance service efficiency
- Hand in required reports regularly according to company's regulations and guest' requirements, to let guests better understand services
- Conduct guest satisfaction survey, collect guest' opinions/complaints and make relevant reports on regular basis
- Ensure staffs receive correct and regularized trainings and materialize considerable staff retention rate
Food & Beverage Manager
Hotel Ramada & Residence and Convention Centre, Powai
Mumbai, Maharashtra
09.2010 - 01.2014
- Key Accountabilities
- Actively participated in the launching of the new open air fine dine restaurant “Skky”
- Over 25,000 Sq Ft Banqueting area (Outdoor) & 10,000 Sq Ft area (Convention Centre) largest in the Western Suburbs was under my & my Teams members supervision
- Taking care of the operations of 3 Restaurants & 1 Coffee shop
- Formulating & implementing strategic plans to enhance service quality standards while implementing strict measures in customer care procedures to optimize guest satisfaction & retention
- Managing the team for better performance and efficiency while providing regular training sessions to the new incumbents as well as updating the existing ones as per customized training calendar
- Supervised training the staff to the level of a fine dining restaurant
- Contributing effective managerial inputs to streamline operations of the resort to ensure high standards of guest service, menu planning whilst observing highest standards of hygiene and cleanliness in the kitchen and bar areas
- Providing vital inputs to draw forecasts, budgets, policy development and strategic reviews
- Effectively used operational tools such as budgeting, forecasting, menu abstracts and operating procedures to enhance service efficiency
- Performing towards highest levels of customer satisfaction as indicated through feedbacks
- Conceptualizing the food & beverage menu for the restaurant
- Taking cognizance of guests' comments to introduce improvements/realignments in work systems.
Food & Beverage Manager
Hotel Vits & Lotus Resorts
Pune, Maharashtra
03.2010 - 09.2010
- Key Accountabilities
- Formulating & implementing strategic plans to enhance service quality standards while implementing strict measures in customer care procedures to optimize guest satisfaction & retention
- Managing the team for better performance and efficiency while providing regular training sessions to the new incumbents as well as updating the existing ones as per customized training calendar
- Supervised training the staff to the level of a fine dining restaurant
- Providing vital inputs to draw forecasts, budgets, policy development and strategic reviews
- Taking cognizance of guests' comments to introduce improvements/realignments in work systems.
Asst. Food & Beverage Manager
Hotel Residence & Convention Centre, Powai
Mumbai, Maharashtra
08.2006 - 02.2010
- Key Accountabilities
- Over 25,000 Sq Ft Banqueting area (Outdoor) & 10,000 Sq Ft area (Convention Centre) largest in the Western Suburbs was under my & my Teams members supervision
- Was the part of the pre opening team of Ramada, Powai in successfully setting up the place for operation
- Carried out day-day-day duties accurately and efficiently.
- Onboarded new employees with training and new hire documentation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Accomplished multiple tasks within established timeframes.
- Playing a pivotal role in implementation of 2QA tool as required by Ramada and tactfully addressed each issue and concern
- Contributing effective managerial inputs to streamline operations of the resort to ensure high standards of guest service, menu planning whilst observing highest standards of hygiene and cleanliness in the kitchen and bar areas
- Hold credentials of monitoring the entire operations pertaining to start up as well as pre-opening of operations,
- Performing towards highest levels of customer satisfaction as indicated through feedbacks
- Conceptualizing the food & beverage menu for the Restaurants
Asst Banquet Manager
Hotel Tunga International
Mumbai, Maharashtra
08.2001 - 08.2006
- Key Accountabilities
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to Guests, handled challenging situations with ease.
Senior Captain
Shangrilla Resort
Mumbai, Maharashtra
12.1999 - 02.2001
- Keys Accountabilities
- Supervised and assisted waitstaff by answering questions, taking orders and offering suggestions.
- compliance and developed corrective action plans.
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Kept guest areas clean, removing trash and dirty dishes.
- Met with Managers to discuss event details, timelines and any specific equipment that would be required.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
- Delivered outstanding dining experiences for patrons.
- Coached lower-level servers on tableside preparation, deboning and flambéing.
- Set tables for basic and specialized services based on reservations.
Captain
Hotel Holiday Inn
Ahmedabad, Gujrat
02.1999 - 12.1999
- Key Accountabilities
- Trained and managed dining room staff with diverse service backgrounds.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Completed restaurant opening and closing functions that included POS report generation.
- Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Showed high-level understanding of fine dining standards and practices.
- Coordinated foodservice operations between kitchen staff and dining room servers.
Senior Steward
Hotel Ramee International
Mumbai, Maharashtra
04.1998 - 01.1999
- Key Accountabilities
- Met high hotel standards for work procedures, dress, grooming, attendance and punctuality.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Industrial Internship
Taj Bengal, Oberoi Grand, Horizon, Safari Narayani, Hindusthan International
Mumbai, Nepal, Kolkata
06.1996 - 02.1998
- Key Learnings
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Secondary School Examination -
N.O.S Board, Private
Kolkata06.1994
Senior School Certificate Examination -
C.B.S.C Board, Private
Kolkata03.1996
Diploma - Hotel Operations Management
I.I.H.M
Kolkata1998
Skills
- Client Account Management
- Performance Improvement
- Staff Training/Development
- Cost Control Measures
- Consistently Meet Goals
- Project Management
- Business Development
- Effective Leadership
- Operations Management
- Exceptional Interpersonal Communication
- Relationship Building
- Deadline-Oriented Delivery
- Budget Administration
Accomplishments
- Awarded twice as Best Employee of the Month at Hotel Holiday Inn (Ahmedabad)
- Recognized as Best Employee of the year at Hotel Holiday Inn (Ahmedabad)
- Best Employee of the Month at Hotel Tunga International (Mumbai)
- Awarded for efficiency on life saving at Hotel Residence & Ramada and Convention Centre
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Bengali
Bilingual or Proficient (C2)
HOBBIES
Listening Music
Watching Cricket
Watching Football
Additional Information
Residential Address:-
Maggi Apartment, Flat no - 502, 5th Floor, SN - 27/4, CRTS - 68/2, Narayan Nagar, Near Nalambi Road, Khoj Khuntavali, Ambernath - (W), District - Thane, City - Mumbai, State - Maharashtra, Country - India, Pin Code - 421501,
Date of Birth: 21st January 1979
Place Birth: Kolkata
Father’s Name: Shri Tapan Das
Marital Status: Married
Nationality: Indian
Category: General
Timeline
Group General Manager
Mathur Hospitality
06.2022 - Current
General Manager
Hotel Iris Premiere
01.2015 - 06.2022
Manager Operations
Hotel Kohinoor Continental
02.2014 - 01.2015
Food & Beverage Manager
Hotel Ramada & Residence and Convention Centre, Powai
09.2010 - 01.2014
Food & Beverage Manager
Hotel Vits & Lotus Resorts
03.2010 - 09.2010
Asst. Food & Beverage Manager
Hotel Residence & Convention Centre, Powai
08.2006 - 02.2010
Asst Banquet Manager
Hotel Tunga International
08.2001 - 08.2006
Senior Captain
Shangrilla Resort
12.1999 - 02.2001
Captain
Hotel Holiday Inn
02.1999 - 12.1999
Senior Steward
Hotel Ramee International
04.1998 - 01.1999
Industrial Internship
Taj Bengal, Oberoi Grand, Horizon, Safari Narayani, Hindusthan International
06.1996 - 02.1998
Secondary School Examination -
N.O.S Board, Private
Senior School Certificate Examination -
C.B.S.C Board, Private
Diploma - Hotel Operations Management
I.I.H.M
Similar Profiles
Dr.Thahaseen BasheerDr.Thahaseen Basheer
Resident Medical Officer at Government Family Health Centre MathurResident Medical Officer at Government Family Health Centre Mathur
GURPREET KAURGURPREET KAUR
Community Service Volunteer at Kushboo Mathur Club Manager At PCYC 0449158185Community Service Volunteer at Kushboo Mathur Club Manager At PCYC 0449158185
ADARSH SINGHADARSH SINGH
Associate Litigation Advocate at SONIA MATHUR SENIOR ADVOCATE SUPREME COURT OF INDIAAssociate Litigation Advocate at SONIA MATHUR SENIOR ADVOCATE SUPREME COURT OF INDIA
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP
Aditya ApteAditya Apte
Product Manager at ProgIST Solutions LtdProduct Manager at ProgIST Solutions Ltd