Sajal Singh
West Delhi
Summary
Results-driven, adaptable, experienced chat executive with a highly analytical mindset, passion for innovation, and documented success in hands-on roles. Expert at working email and analyze opportunities to develop process. Having the quality analysis expert to analysis the situation and resolve for better outcome.
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
1
1
year of professional experience
Work History
Representative, Operations
Concentrix
10.2022 - Current
- Manage large amount of incoming partner emails per the project's productivity and quality SLAs
- Provide resolution to partner queries/issues through email to the utmost satisfaction of partners
- Liaise between partners and various internal teams/individuals while working to get answers or resolution to partner queries/issues
- Work on various ad-hoc projects requiring reaching out to partners through email and review large amount of data/info while exceeding the quality and productivity targets
- Identify and share partner feedback with the relevant individuals/teams through appropriate internal channels in place
- Assist team/ops management identify and analyze opportunities to optimize and develop processes & tools for improving internal efficiency and partner experience
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Track performance status, metrics, etc of various tasks undertaken.
Education
Bachelor of Arts -
Chaudhry Charan Singh University
Meerut08.2019
Languages
English
Hindi
Preferred Technical And Professional Expertise
- MS Excel Knowledge, V LookUp
- Ambitious individual who can work under their own direction towards agreed targets/goals
- Ability to work under tight timelines and have been part of change management initiatives
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Enhance technical skills by attending educational workshops, reviewing publications etc
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Skills
- Problem solving strength
- Customer Relations
- Staff Training
- Performance improvement
- Client Service
- Account development
Timeline
Representative, Operations
Concentrix
10.2022 - Current
Bachelor of Arts -
Chaudhry Charan Singh University
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