Sajal Srivastava

Since 2006, SmarTek21, a Seattle-based engineering company, has been helping Fortune 250 customers solve their digital engagement challenges.

Leading a team of 15 members

Responsibilities:

We are having multiple calls from airlines we provide them customer support rt in terms of refund, in terms of technical reports of each flight, the data consumed by individual passenger, we work around SLA, providing training to my team, we also provide technical support in Modman Swap and other stuff

The company deals in the commodity department in multi commodity exchange of India My responsibilities included: -To invest in different commodities. -Foresee and predicting the share price of commodities. -Leading a team which included officers and advising them to invest in multiple commodities to generate maximum profit. -Reporting directly to the Zonal manager. My main achievements: -To be able to complete the work with no immediate senior, as it was my first encounter with the trading market -To be able to lead and motivate a team of 7 members and achieved monthly targets throughout my service. - To face and present clients directly hold direct meetings with them.

We provided technical support to our clients products such as Abode security devices , such as security cameras, such as security alarms,

motion sensors,motion cameras,fire alarms, security. security alarms,we reinstalled the software's, we work around SLA,technical support to smoke sensors.

We had both inbound and outbound calls as well as we provided support over the emails and chats as well

The company has undertaken Locum project in NHS,

My responsibilities include: - Thorough checking of

Passport and Visa and work permit. -Dealing with the Audit process. -Managing proper GMC check and reference check. -Managing proper documentation of a doctor before going for locum shift. My main achievements: -Getting involved in compliance process and getting every document ready before the shift of doctor. - Maintaining full file with every document and in date GMC check

The establishment in Lucknow, was a new project

and aim was to develop an I.T city in Lucknow.

My responsibilities included: - Headed a small team of 8 members where we particularly work on service desk handling inbound and out bound calls from our client for technical support, we also worked on email queries we worked Microsoft 365, handling queries on BOMBGAR, remote desktop support, worked on RSA tokens, onsite support.

The company is a leading competitor in financial products and offers multiple loans to clients. My responsibilities included: - Proper and thorough estimation of net worth of our clients. - Ensuring regular disbursement of loan amount at different stages of project. - Proper and thorough check of Property against loan. -Ensuring full recovery. Ensuring proper KYC of our clients. My main achievements: - Disbursed loan up to 5 Cr to one of our clients. - Ensuring full clearance in audit process -

Headed a branch with ensuring proper and regular completion of work flow. - Headed a team of 10 members.

The company deals in with government projects. Company take tenders from government to electrify a specific property and full electrification carried out with the company with multiple clients such as Phillips, Havells, Syska lightings. My responsibilities included: - Involved in daily business accounting activities. - Recording every transaction of inflow and outflow on tally. - Calculating Break even Analysis Preparing cash flow statement My main achievements: - Preparing Cash flow statement -

Preparing Break even analysis - Learning tally