Sajan Chengappa SJ
Nashville
Summary
Dynamic hospitality professional with extensive experience at Grand Hyatt Nashville, excelling in upselling and guest satisfaction. Proven leadership in training teams and managing POS systems. Recognized for integrity and adaptability, consistently enhancing operational efficiency and delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
FOH
Paula Deens Family kitchen
10.2024 - 09.2025
- Deliver exceptional guest experiences through family-style dining and personalized service.
- Uphold high operational standards to ensure consistency, quality, and efficiency across all service areas.
- Showcase the restaurant’s heritage by blending traditional Southern comfort food with a welcoming atmosphere.
- Representing Paula Deen’s celebrity restaurant brand known for authentic Southern hospitality.
Server
Grand Hyatt Nashville
Nashville
01.2023 - 04.2023
- Applied strategic upselling techniques to increase check averages and contribute to daily revenue growth.
- Supported food and wine pairing to enhance guest satisfaction and drive beverage sales.
- Hosted breakfast, lunch, and dinner service, managing guest flow and table turnover.
- Operated POS systems across restaurant, coffee shop, and in-Room Dining with accuracy and compliance.
- Managed In-Room Dining operations, including amenities coordination and timely order delivery.
- Trained new associates to maintain service consistency and operational efficiency.
- Processed and posted card authorizations for restaurant, IRD, and amenity transactions.
Specialization Server Training
Four Seasons Hotel Bengaluru at Embassy One
01.2023 - 04.2023
- Trained in bar operations, including mixology and customer service.
- Gathered all the SOPs for dining and bar standards.
- Proficient in operating POS systems for efficient order processing and payment handling.
- Managed inventory for bar and restaurant supplies, ensuring optimal stock levels.
- Taking food orders from Live counters.
- Food running and service of Food and Beverage.
Industrial Exposure Training
Taj Cidade de Goa Horizon
Goa
01.2022 - 06.2022
- Trained in Front desk, Housekeeping, Kitchen and service to analyze overall hotel operations.
- Trained in In-room dining department as specialized department (Amenities and food and beverage).
- Learnt the Hotel safety and emergency protocols.
- Received appreciation letters from 3 departments for service excellence.
Education
Master’s in business administration - Hospitality
Alliant International university
CA01.2027
Bachelors of Hotel Management -
Ramaiah university of Applied Sciences
Bengaluru, Karnataka, India01.2024
Skills
- Point of sale systems
- Microsoft Office applications
- Spreadsheet proficiency
- Integrity and ethics
- Adaptability and flexibility
- Team collaboration
- Leadership and guidance
Accomplishments
- Sports Head, Managed sports activities for BHM dept.
- Gold Medal, Regional Hockey Championship
- Silver Medal, Divisional Hockey Championship
Languages
Kannada, Kodava, English, Hindi
Timeline
FOH
Paula Deens Family kitchen
10.2024 - 09.2025
Server
Grand Hyatt Nashville
01.2023 - 04.2023
Specialization Server Training
Four Seasons Hotel Bengaluru at Embassy One
01.2023 - 04.2023
Industrial Exposure Training
Taj Cidade de Goa Horizon
01.2022 - 06.2022
Master’s in business administration - Hospitality
Alliant International university
Bachelors of Hotel Management -
Ramaiah university of Applied Sciences