Hi, I’m
Sajan Joseph
Business Analyst
Summary
Seasoned Business Analyst with a proven track record at Genpact India Pvt Ltd, specializing in data migration, report automation using VBA and Automation Anywhere v11.3, and Power BI insights. Excelled in leading cross-functional teams, enhancing operational efficiency by over 30%, and mentoring peers, showcasing exceptional analytical and leadership skills.
Overview
13
years of professional experience
Work History
Genpact India Pvt LtdBengaluru
Business Analyst
07.2019 - Current
Job overview
- Engaged in diverse projects, including the migration of reports from legacy systems to unified reporting tools.
- Facilitated the creation of client profiles, user groups, and data models to ensure seamless data migration and access provisioning.
- Provided comprehensive training and mentorship to new recruits and projects within the domain.
- Cultivated collaborative partnerships with client stakeholders and project managers to decipher requirements, extract data, and deliver impactful presentations.
- Coordinated with cross-functional and agile teams to ensure timely project delivery.
- Appointed to oversee regular deliverables and supervise teams during peak production periods.
- Served as a BRT (Business Reporting Tool) expert, leading training and activities while driving end-to-end reporting and transformation initiatives.
- Led the development and analysis of reports based on client requests, implementing change requests for timely delivery of reports and analysis.
- Conducted in-depth analysis of reports for various clients, providing actionable insights.
- Developed interactive dashboards, scorecards, and category analyses, offering recommendations to clients.
- Played a key role in automation efforts using VBA and AA v11.3, automating reports, web ticketing tools, and Deck Updater tools.
- Contributed to support activities and bot creation, meeting with clients to gather insights and propose automation solutions.
- Engaged in documentation tasks for SDD, PDD, and Workflow design for QPA and RPA, while also mentoring new joiners and conducting knowledge-sharing sessions.
GENPACT India Private LimitedBengaluru
Process Developer
03.2015 - 07.2019
Job overview
- Accumulated over 2 years of IT industry experience in software testing across various projects and environments.
- Conducted testing in Desktop/Server and Cloud environments, reporting defects using tools like JIRA and Youtrack.
- Acted as a customer liaison to enhance user experience with application tools, hardware products, and server infrastructure.
- Proactively reported and resolved customer issues, contributing to the improvement of product quality and customer satisfaction.
Zen Power TechnologiesBengaluru
Senior Technical Analyst
09.2014 - 03.2015
Job overview
- Collaborated with cross-functional teams to develop innovative technology solutions for business needs.
- Mentored junior analysts in best practices for data analysis, software development, and project management.
- Developed custom software applications tailored to meet specific business requirements and improve operational efficiency.
IBM DakshBengaluru
CRM Practitioner
08.2011 - 11.2013
Job overview
- Coordinated with IT specialists to troubleshoot technical issues and optimize system performance for end-users'' ease-of-use experience.
- Implemented GDPR compliance measures within the organization''s CRM usage, safeguarding sensitive customer information effectively.
- Collaborated with cross-functional teams to ensure seamless integration of the CRM into existing systems and workflows.
- Developed custom reports within the CRM platform for accurate sales forecasting and performance monitoring.
Education
Sikkim Manipal University
BSc in Information Technology
04.2001
HEA Polytechnic Academy
Diploma in E&C
04.2001
Krupanidhi PU College
2008
Grammar Public School
2006
Skills
VBA, Automation Anywhere v113
Timeline
Business Analyst
Genpact India Pvt Ltd
07.2019 - Current
Process Developer
GENPACT India Private Limited
03.2015 - 07.2019
Senior Technical Analyst
Zen Power Technologies
09.2014 - 03.2015
CRM Practitioner
IBM Daksh
08.2011 - 11.2013
Sikkim Manipal University
BSc in Information Technology
04.2001
HEA Polytechnic Academy
Diploma in E&C
04.2001
Krupanidhi PU College
Grammar Public School
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